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The IT Service Desk Technician I is the first point of contact for customers seeking technical assistance. 3+ years of IT help desk technician experience. Receive, prioritize, and respond to Service Desk requests by established service-level agreements (SLAs.
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Lead Service Desk (BMC Remedy/Helix). Lead Service Desk (BMC Remedy/Helix) Minimum four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
$150ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for a Service Desk Technician at Detroit Metropolitan Wayne County Airport (DTW) in Michigan.
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The IT Service Desk Internship will offer practical work experience, an introduction to desktop support and an opportunity to gain experience with technical operations for an enterprise software company.
$20 - $22 an hourInternExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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The Manager will lead a team supporting approximately 1700 work orders monthly and demonstrate competency in technical areas preferably as a Microsoft Certified Professional (MCP) to ensure that service desk resolution addresses customer IT software and hardware requirements with a foundational and appropriate technical skillset.
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The IT Service Desk Technician will provide technical assistance and support related to computer systems, cloud services, hardware, and software. The IT Service Desk Technician will also assist in the maintenance of our information technology systems and networks.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Nights and Weekend initial calls will be routed through internal IT Help Desk for secondary referral to rotational weekend duty operational manager. Working knowledge of ServiceNow and Help Desk / Service Desk methodology are essential.
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Identifies, gathers and analyzes relevant Service Now, SLA and other operational (application and process driven) metrics to benchmark the Help Desk performance. Recognizes opportunities for improvement at the Service Desk and acts to implement these changes.
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Working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.
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The service desk manager performs and oversees the activities, workflow and personnel of the IT Service Desk Team to ensure the operation is in accordance with the established procedures and practices.
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Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Service Desk Analyst.
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Ensures proper coverage and staff scheduling for a Billing (process oriented) Help/Service Desk to ensure all customer requests are handled efficiency and with the appropriate urgency; manages and reports on support SLA’s.
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Responsible for ensuring an outstanding level of customer service by overseeing the daily activities of the Billing Help/Service Desk team and facilitating effective, customer-focused service delivery.
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Fast-Paced and Dynamic: The IT service desk work environment is often fast-paced and dynamic. Office Setting: The IT Service Desk Tier 2 professional usually works in a dedicated office space or cubicle within the IT department or a centralized service desk area.
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Knowledge of IT Service Management (ITSM) tools such as Jira Service Management, ServiceNow, ServiceDesk , Remedy, Cherwell, etc. Vaco is partnering with a top client in the N. Scottsdale area to recruit and a Senior Service Desk Engineer for their technical support team.
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it service desk jobs Title: service desk in WA, Ohio
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