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Service Desk Engineer
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Full-time
- Service Desk Engineers will act as Tier 2 and 3 escalation resources for operational IT issues that can be diagnosed and troubleshot, remotely.
- The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.
- Impact's Unified Support Service Desk provides 24/7/365 client support.
- On-time documentation of issues within Impact's proprietary ticketing system- Run historical reports to identify reoccurring service disruptions- Document problem resolution and processes- Assist with on-boarding of new clients and users- Run diagnostic applications to resolve problems
- Remote Desktop Services and RMM familiarity- VMWare, Hyper-V and other virtualization technologies- Azure and other cloud solutions- Microsoft Exchange, SQL, and SharePoint management- Storage solutions: SAN, NAS, and Shared Storage- Experience as part of a Microsoft Partner organization- Experience working for a managed services organization
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