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Service Desk Manager
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- We empower our teams to be their best from anywhere, and trust that wherever you are, you're going to bring your best self and do your best work.
- Reap rewards : Competitive benefits and compensation packages, including paid maternity and paternity leave, adoption and IVF benefits, baby bucks, 401(k) match, pet insurance and more
- Reporting to the Director, IT the Service Desk Manager will be responsible to oversee all Service Desk staff, processes and technology to ensure that the highest levels of service are achieved.
- The Service Desk Manager will collaborate with various departments, manage resources, and implement strategies to enhance the overall efficiency and effectiveness of the helpdesk support services.
- The service desk manager performs and oversees the activities, workflow and personnel of the IT Service Desk Team to ensure the operation is in accordance with the established procedures and practices
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