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3+ years of experience as a Sales Manager at a franchise dealership or 7+ years in F&I or Floor Manager role. Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail.
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As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers. Our Cashiers are responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions and providing every customer with an exceptional experience.
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The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations.
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Provide above and beyond customer service and exceed customer expectations. Customer service experience. Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
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Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.
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The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule.
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Responsibilities include working as part of a retail sales team to provide best in class customer care. The CSA will promote sales and service to customers. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model.
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Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals.
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Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Able to work retail hours including overtime, weekends and holidays.
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Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Process customer refunds and exchanges according to established guidelines.
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Greet every customer in a helpful and courteous manner. This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Process customers at checkout using the point of sale (POS) system.
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The noise level in the work environment is typically quiet to moderate. 1 paid personal holiday of associate's choice and Volunteer Time Off program. Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria.
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Monday - Friday 7:00 AM - 7:00 PM. Connect with customers, ask about their projects, recommend our products and excite customers about their purchase. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
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Identify when customer interaction requires assistance from management. Offer friendly and enthusiastic answers to customer questions. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
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Be able to create price tags and merchandise signs. While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. Entrepreneur and hard-working.
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customer service sales floor nights weekends flexible schedule jobs Company: Pvh in Chagrin-falls, Ohio
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