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As a Director, the expectation of this role is to formulate the long-term goals and objectives of CMM's Contact Center and assist in the development of a plan or strategy to achieve those goals.
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The Contact Center Manager Data Engineering will report to the Contact Center Platforms Application Development Manager and have aligned data and software engineer direct reports.
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Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS.
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RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.
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Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more.
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To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc.
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Please contact Henry Xiang, MD, MPH, PhD, MBA, Professor of Medicine and Director of Center for Pediatric Trauma Research , Nationwide Children’s Hospital. We are seeking an aspiring individual to join the Center for Pediatric Trauma Research (CPTR) research team and the Center for Injury Research and Policy (CIRP), Abigail Wexner Research Institute at Nationwide Children’s Hospital.
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Department: Daily and frequent contact with faculty and staff of Population and Quantitative Health Sciences Department and Institute of Computational Biology. Manage administration of multiple complex grants including center grants, training grants, industry projects clinical trials, etc., to include, but not limited to T32, U01, P01, multiple NIH, DOD, and NSF grants, as well as foundation awards.
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Expertise in supply chain technologies and solutions, such as Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Order Management Systems (OMS), and Electronic Data Interchange (EDI), integration with Contact Center / Customer Service tooling.
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Experience in consulting or developing products and solutions with contact center technologies like Genesys Engage, Genesys Cloud, NICE, Cisco, Avaya, etc. Summary: We are seeking a highly skilled and experienced Contact Center Data and Analytics Consultant to join our team.
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Working closely with campus and medical center technology teams, the Information Systems Analyst assists in establishing coding, documentation and maximizing the overall performance of a variety of software programs used by Occupational Health & Wellness staff to support the department in meeting regulatory requirements related to campus research, Joint Commission, local, state and federal government agencies and others.
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Previous customer service or call center experience required. Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
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Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. For assistance with applying, please contact hr-accessibleapplication@osu.edu. Those with a Ph. D. in rehabilitation, biomechanics, engineering, kinesiology, education, psychology and other related fields are encouraged to apply.
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Experience with Customer Contact center and Cisco / Avaya voice technologies. Experience with Customer Contact Center technologies, and UC is desirable. Data Center Operations.
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Strategic – As a Director, the expectation of this role is to formulate the long-term goals and objectives of CMM’s Contact Center and assist in the development of a plan or strategy to achieve those goals.
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contact center jobs in Columbus, OH
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