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Current experience of working as a Customer Success Manager ideally within a start-up / scale-up Saas platform company. We are seeking a Senior Customer Success Manager to work alongside our global enterprise customers (Fortune 500+) to own their end-to-end success and be responsible for revenue retention, upsell, growth & expansion, and overall customer happiness.
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The Success Coach will work on-site up to 80% of the time. Develop and maintain expertise in the Great Minds professional services catalog, including Wit & Wisdom and Geodes, in order to: provide high-quality, on-site support, coaching, and PD to assigned schoolscollaborate with Success Leads to deliver highly contextualized servicesdeliver professional services on-site up to 80% of the time in NYC school systems.
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Dependent Care FSA, back up childcare and daycare discounts, pet care insurance. Excellent organization, time management, and tenacious follow-up skills; ability to prioritize. Leading all aspects of the development of partnerships with NYC colleges and college-support programs (i.e. HEOP, CUNY Network for College Success) that will increase student opportunities and transparency on the college campuses they attend.
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WFH expense reimbursement to ensure you are set up for success. Work closely with Product and Sales Engineering teams to ensure clients are set up optimally for success. Access to Alma and our Employee Assistance Program which offers confidential assessments, short-term counseling, referrals, and follow-up services to employees.
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Ensure Mindbody membership, CRM (GymLead Machine) are up to date and all members' accounts are up current and accurate. We are looking for a Head Coach / Customer Success Manager for our Williamsburg studio.
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These assistants will free people up to focus on the higher-level, creative aspects of their work. We're backed by some of the Valley's leading venture capitalists-including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst-and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.
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401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)Section 125 Flexible Spending AccountsLife, STD, LTD & LTC InsuranceWe prepay your tuition up to $5,250 per year.
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Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship.
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Ensure all tasks are completed and data is up-to date on HubSpot, notifying Vendor Sales team on inaccuracies and uncompleted tasks on a weekly basis. Exceptional follow-up and follow-through skills.
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As a rapidly growing social enterprise, we are seeking a highly entrepreneurial Customer Success Lead to own the customer-management of our nascent technology offerings and scale up this vertical.
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Lead and support a variety of strategic customer success projects, including setting up the renewals motion, mapping the customer lifecycle, and more. 6+ years of experience scaling customer success functions at enterprise SaaS/data companies, including a demonstrable history in leading and inspiring high-performing teams.
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You are excited to dive into the details and help craft the onboarding, adoption, and retention playbooks that will make up the foundation of the Customer Success function at Canary. You are a motivated self-starter who thrives in a fast paced environment, and are energized by the opportunity to help build the Customer Success department from the ground up.
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They will also be a proactive, optimistic self-starter keen to work in a scale-up business environment where a generous and collaborative nature with fellow colleagues is essential. - Competitive salary and opportunity for equity in a rapidly growing VC-backed start-up through share options.
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Customer Success Reporting : Conduct regular meetings using data and reports (weekly, quarterly) to ensure optimal use of our platform, and setting up strategic campaigns to achieve dealer goals.
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Reporting directly to the COO, this role is crucial in building our customer success function from the ground up. We're looking for a customer-centric Customer Success Lead that's comfortable operating in an environment where they need to build their own processes from the ground up.
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up job Title: success in New York, NY
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