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Manager of Enterprise, Customer Success
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- In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
- As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance.
- This person will nurture and lead a team of experienced Sr Customer Success Managers, scaling across our Top-tier Enterprise Merchants.
- The Manager of Enterprise will be the aggregate voice of the customer and point of contact for complex, unique, and premier brands.
- Design and develop a strategy to retain and grow the top-end of our merchant baseArchitect optimization plans alongside a team of experienced Sr Customer Success ManagersPropose, own and direct team-wide initiatives that directly impact the success of Customer SuccessTrack, measure and improve meaningful KPIs tied directly to OKRs based on team performanceMobilize your team to deliver best in class experiences to their book of business.
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