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The Enterprise Service Desk is the nucleus of DeCA’s IT infrastructure support operations. · Ticketing System Experience (e.g. BMC Remedy/ServiceNow/SolarWinds/Ivanti) This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA’s environment to include mobile device, multi-media, and collaboration service support.
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Systems and Networking Engineer – Technical Leadership We are seeking an IT System & Networking Engineer that will be the Tier II Technical Lead for the junior System Administrator working on the Service Desk (helping Junior Sys Admins learn and grow) and also working on the Project Engineering Team (completing projects 75% of the time.
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Familiarity with CA Service Desk or other similar support ticketing/case management platform. Skills: Product Support, Tier 2 support, Ticketing System, Privacy, Compliance.
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Responsible for the continuous improvement of the day to day responsibilities of the Service Desk, including infrastructure, phone, and desktop support. Experience supporting using these systems in our client's current environment: Active Directory, DNS, VSphere, 3cx VoIP and Poly Telepresence, Cisco Meraki, VEEAM, Kandji, Atera, Ticketing System Administration (some substitutions for similar products.
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Experience with help desk ticketing systems (, Jira Service Management) and remote support tools. Ticket Management: Oversee the help desk ticketing system, ensuring tickets are assigned, prioritized, and resolved according to service level agreements (SLAs.
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These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, Service Desk, computer operations, telecommunications, and document management.
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Answer IT service desk calls, emails, chats, and text, maintaining tickets in the ticketing system (Connectwise); 4 years experience in a technical support role providing service desk IT support, POS support, network support, etc.
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Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice). Excellent communicator, detail oriented, and customer service focused. Strong knowledge of Mac imaging and MDM software (i.e. JAMF Pro.
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In-depth knowledge of IT support processes, ticketing systems, service desk best practices, configuration management, and change management. Extensive experience in IT operations management, demonstrating expertise in support and service desk functions, database systems and a wide variety of software/hardware programs used in manufacturing.
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An employer in Wilsonville OR is looking for a Tier 1 Helpdesk Technician to join their Service Desk team. The best candidates will have over a year of experience in a helpdesk role, and be comfortable with ticketing systems, Windows deployment, and Active Directory, Microsoft Exchange.
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Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system. This is an exciting opportunity for a sharp Technical Support Analyst / Help Desk Analyst to join a dynamic organization where you can make an impact.
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2+ years of experience working in a Service Desk/Help Desk/Tech Support environment. Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support. Service Desk Specialist.
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The role often requires knowledge of the Service Now ticketing system, troubleshooting. The Copyright service desk personnel answer calls and emails relating to external (eCO) Electronic Copyright Office issues and internal staff requests/issues.
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The responsibility of this role is to fully understand global expectations around the front desk operations, including greeting of clients, badges, visiting employees, stickers, hospitality services, and providing a concierge level of service to employees and guests.
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Working closely with our Project Manager, Service Desk, and Client Strategy teams, and directly with our clients, they have a unique opportunity to improve our client networks through implementation, collaboration, and documentation.
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service desk ticketing jobs in New York, NY
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