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Hospitality IT Support
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Full-time
- Specific Gravity Group, Inc. (SpecGravity) works exclusively with multiunit hospitality and retail brands globally, and is currently hiring for an On-Site IT Support person to join our team in New York City, with experience specifically in supporting technology within Hospitality (Fast Casual, Full Serve, Quick Server, etc.)
- This individual will work one on one with clients and end users daily, and make impactful decisions on a regular basis, and have the opportunity to engage in short and long term projects.
- With clients across the US, and rapidly scaling and growing, this position's responsibilities can vary, but will encompass all areas of IT infrastructure, from Network, AV, and Surveillance, to Point of Sale, Menu Updating, Third Party Delivery, and KDS.
- Answer IT service desk calls, emails, chats, and text, maintaining tickets in the ticketing system (Connectwise);
- 4 years experience in a technical support role providing service desk IT support, POS support, network support, etc.
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