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Continually communicate pertinent gaming and employee information to the Casino Floor Supervisor, Team Lead, Casino Manager and/or the Casino Shift Manager. A Table Games Dealer is responsible for providing an entertaining experience for guests while dealing casino games according to the rules of the game being played.
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JOB SUMMARY: The Dual Rate Supervisor supervises the operations of two to eight table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching.
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Communicates all pertinent information to Poker Floor Supervisor and the Poker Shift Manager as stipulated in departmental policies and procedures. While working as a brush, coordinates Poker room seating by greeting guests, collecting cell phone numbers to notify players of availability of requested games, recording appropriate information on poker board, and notifying Floor Managers of table changes and seat lock-ups.
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Settles disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Shift Manager. Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery.
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Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks. Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary.
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Maintain video file evidence by saving video files to an alternative media; monitor Table Games, Casino Cage, Soft Count, Hard Count, Poker, and all employees adjunct to the Casino floor.
$58,000 - $62,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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It is the responsibility of the Table Games Floor Supervisor to directly supervise the operation and conduct of assigned table games and table games personnel while providing excellent guest service.
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Table Games Knowledge. Observe gamblers' behavior for signs of cheating, such as switching dice, sliding dice, or past posting and notify Pit Supervisor or Shift Manager of suspected cheating.
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Maintain a thorough understanding of all Dealer and Table Games Supervisor SOPs. Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld.
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Supervise a section of the casino floor of typically one to six table games. Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed.
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