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As the Vice President (VP) of Customer Success (CS), the individual will be responsible for driving strategy to skillfully engage with physician practices and health systems in a value-based care context, with a primary focus on customer performance, satisfaction, and retention.
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The Records management Specialist will aid with inventory and organizational logistics in the VRD Records Room, and provide high-quality customer service and record assistance to VRD scientific community as needed.
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Experience in SaaS software such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or Customer Success Manager. Design and implement client success methodologies to convey clear value and drive adoption of EarthCam solutions.
Full-timeExpandApply NowActive JobUpdated 21 days ago - UpvoteDownvoteShare Job
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Conducts customer surveys for client products following the client Vacutainer® Tube Products Post Market Surveillance Quality Plan. Provides customer product leads to client Specimen Management associates for potential sales opportunities.
ExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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Customer Satisfaction: Monitor client satisfaction, address concerns promptly, and maintain a high level of customer service to foster long-term relationships. 8+ years of experience in a customer acquisition client-facing role with experience in account growth and creating strategies that exceed our client’s business goals.
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Proven track-record of effective client engagement across a wide spectrum of stakeholders, including executive leadership, technical staff and end users. EarthCam is seeking a collaborative and KPI driven Client Service Supervisor to join our growing team.
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Notify Client Success Manager and Operations Manager of the priority level of the ticket and if there is a critical due date. Report open tickets and resolutions to the Client Success Manager on a daily basis.
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Negotiate with key internal and client decision makers and influencers to create positive outcomes for Publicis Groupe, Epsilon, and the client. You'll report to the Vice President of Sales and work closely with the Customer Success, Marketing, and Product teams, along with key internal stakeholders and external customers.
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Our client is seeking a Instructional Designer and Training Manager for a hands on position, managing the learning managment system, (LMS) and conduct training and development programs for eCommerce Customer Service & ePromoter employees.
ExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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The Senior Marketing Manager, Strategic Marketing will work closely with the ADx Sales and Scientific Affairs team to capture and analyze the voice of the customer as well as aid in development of market data, competitive intelligence and literature (including whitepapers) to position NeoGenomics product offerings as well as support the recommendation of new products and enhancement of existing products.
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Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales. Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
Part-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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The Studio Coordinator is a key holder and accountable for all front desk operations including phone, retail sales, cash transactions, client Point-of-Sale (POS) activities, customer service standards, and general day to day operations.
Full-timeExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Collaborate with Marketing for opportunities showcasing clients’ best experience by fostering client champions’ behavior (e.g. customer case studies, client webinars, blogs. Personalize the customer experience as needed with your knowledge of the client and leverage the training team where needed.
Full-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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2-3 years of experience in B2B SaaS as a technical customer success manager, implementation manager, technical project manager, technical account manager, or technical consultant, specifically within onboarding and implementation of software.
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Ability to thoughtfully introduce your clients to different investment strategies and bring together additional client assets while engaging in positive, client-centered discussions Being coachable, collaborative, and curious are your "go to" attributes Committed to delivering an outstanding customer experience with a passion for seeing others thrive Motivated by results and finding solutions, you take initiative and exceed customer expectations Extensive knowledge of investment solutions.
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