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Experience with Zendesk preferred Previous experience with an e-commerce brand is required and beauty industry experience is strongly preferred Capable of building relationships with peers and key stakeholders across different time zones ABOUT US: Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.
ExpandApply NowActive JobUpdated 16 days ago - UpvoteDownvoteShare Job
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It can work as an add-on with existing tools (Zendesk, Shopify, Gorgias, etc.) You are well-versed in understanding technical concepts and will not shy away from diving into code to understand the product.
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As the Technical Support Engineer, you will assist with our day-to-day support operations. Support ticketing tools, such as Zendesk, to manage tickets and reply to customers. Alloy is looking for a Technical Support Engineer to elevate our customer experience while handling the complex issues and escalations with care and empathy.
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Experience using ticketing and related troubleshooting software such as ZenDesk, JIRA, Salesforce, etc. Act as the technical support expert for our digital publisher partners that have questions or technical issues with OpenWeb's products and provide solutions and support via email, chat, and video sessions.
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2+ years of experience with multi-channel ticketing systems (i.e. Zendesk, Salesforce Service Cloud), customer relationship management (CRM) systems (i.e. Salesforce) Experience supporting a global multi-channel Technical Support, Professional Services and/or Sales Engineering team a plus.
$60,000 - $120,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience utilizing business applications like Zendesk, HubSpot, Slack, or Excel, with an overall strong technical aptitude. Experience utilizing business applications like Zendesk, HubSpot, Slack, or Excel, with an overall strong technical aptitude.
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Experience with support software and CRMs (e.g., Zendesk, Salesforce) Our Technical Support Specialists possess in-depth system knowledge on our individual client configurations and systems and configuration data access.
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Technical Skills: Proficiency with customer support platforms such as Zendesk and CRM systems; familiarity with Asana or similar project management tools is a plus. Issue Resolution and Advocacy: Manage partner support tickets through Zendesk, act as an advocate for partner needs within the organization, and collaborate with cross-functional teams to address and resolve issues.
$109 - $119 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Cross-Functional Collaboration - Work seamlessly with other departments, including Customer Service, Sales, Marketing, and Product teams, to advocate for partners’ needs and streamline processes.
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Utilize Zendesk chat to provide real-time support and assistance to customers, resolving their queries and issues promptly. Gallagher Bassett Technical Services, a safety training Consultant Company providing construction site and safety training courses to qualify workers in the NY / NJ area, is seeking a Bilingual Customer Support Specialist.
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Experience using a Customer Communication Platform (Intercom/Zendesk) and CRM (Salesforce) is preferred. Understand customer service and communication, technical issue resolution, incident management (e.g. outages), and Customer Support best practices.
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Professional experience using and optimizing internal technical operational tools (e.g. Jira, Zendesk, Asana, Google Workspace), and helping others develop and employ best practices. Series 7 and 66 or a Series 65 from a registered investment advisor.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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This role is part of the Customer and Dealership Relations department and will focus on leading a team of 7 technical software and hardware support engineers. Extensive experience and familiarity with support ticketing systems (Zendesk/Freshdesk/Kustomer etc.
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Previous experience as a customer support representative, customer success manager, or technical account manager. Experience with Salesforce and Zendesk or similar help desk software. Manage support tools (including Zendesk), track usage, and identify and implement best practices.
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Experience with ITSM ticketing systems such as ServiceNow, Zendesk, Remedy, etc. 5-7 years of commensurate and progressive growth experience in a Service Desk or Help Desk technical support environment.
$30 - $35 an hourFull-timeExpandApply NowActive JobUpdated 17 days ago
zendesk technical jobs in Moonachie, NJ
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