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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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Were looking for a Customer Experience Recovery Agent to help us manage high profile customer experience challenges. The Customer Experience Recovery Agent is responsible for correcting customer experiences that have been below our standards.
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Department: MHP CUSTOMER EXPERIENCE OPS. The Customer Experience Consultant is responsible for working with MetroPlus members throughout their lifecycle with the Plan to ensure their needs are met and issues resolved in a swift and efficient manner.
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Partner with Sr. Manager, CX Analytics to build predictive and machine learning models to improve customer targeting for cross sell and upsell opportunities on DTC channels. The Senior Data Analyst (Customer & Marketplace) will be responsible for providing Direct to Consumer (DTC) analytics support across the organization (including but not limited to Product Marketing, Retail and Customer Contact Center) to drive a deeper understanding of our DTC customers and how to improve our DTC offerings.
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VP Strategy - Customer Experience - Nonprofit Vertical Lead. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.
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You'll report to the PSA Customer Care Manager and work full-time onsite 5 days a week from our Jersey City, NJ office. You'll answer customer inquiries for Collectors supporting PSA. As a Customer Care Representative, you will provide service information while resolving customer concerns over the phone, through email, on social media, through Live Chat, on Collectors message boards and in person when needed.
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You’ll report to the PSA Customer Care Manager and work onsite at our Jersey City, NJ office. Partner with the Customer Care Manager to collaborate in designing and delivering a seamless customer experience strategy supported by data, brand insights and technology, to deliver on a customer service experience that is streamlined, optimized and personalized to the ‘collector’ experience.
$57,920 - $94,035 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Responsibilities also include leading research efforts and providing intel on patterns in customer issues and inquiries; being able to train and mentor existing CCS staff at all levels, lead team meetings, be a proactive leader in helping the team improve overall customer experience; as well as work as a liaison for product management, manufacturing, and sales to ensure customer satisfaction.
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Crafting Brighter Futures for Families At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
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At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
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At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
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At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
ExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
ExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client.
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Engineering Director, Customer Experience - New York (US), Remote. Collaborating with colleagues across Product, Customer Support, Markets, and other parts of the company to convert business requirements into a product roadmap and deliver on it.
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Title: customer Company: Credit Solutions in Edgewater, NJ
FEATURED BLOG POSTS
Recruiting in a Recession: Hard Truths That Talent Acquisition Experts Must Accept
The summer had economists from around the globe embroiled in a debate about a possible recession coming in the next few years (or months). As of October 2022, the U.S. Labor Department data put the current inflation rate at 7.7%. The recent layoffs in the tech industry are just the first of what is soon to be a string of cutbacks by companies looking to save costs. For recruiters, this means freezes in hiring and fewer openings. It will also include the uphill task of finding the best candidates for them from the coming influx of recently laid-off job seekers. Now is probably a good time to brace for tough times in the next few years in the talent acquisition industry. To survive and thrive recruiting in a recession, here are some hard truths you will need to accept.
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We’ve all heard how important it is to set professional and personal goals. Developing and establishing goals keeps us motivated and moving forward in life. But not all goals are created equal. If you’re chasing goals that are too lofty, you’ll end up disappointed when you cannot reach them. Setting goals that are achievable and measurable is the key to success.
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"Nothing we do is more important than hiring and developing people."
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Talent acquisition is a multi-stage process where candidates undergo various application steps before getting hired. The unfortunate reality is that it is a labor-intense system, with the hiring manager and recruiter often handling all of the work on their own. Ask any one of them, and you will hear about the overabundance of applications and the demanding task of filtering through them to find the best candidates. The quality of talent suffers under the weight of all that work on one person's hands. It's not easy, but as many companies are starting to realize, there is a better way. The future of talent acquisition lies in collaborative recruiting!
4 Talent Acquisition Trends Going Into 2023
For better or worse, a side effect of the COVID-19 pandemic was a marked shift in talent acquisition practices worldwide. With the struggle to retain talent that began in 2020, companies have had to rethink recruitment strategies. The result has been new talent acquisition trends that are well on their way to becoming commonplace. These are the practices that are going to become even more widespread going into 2023.