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Customer Care Supervisor
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- Contamos com você para If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.
- We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe.
- The Customer Care Site Supervisor (CCSS) is a natural problem solver who can proactively detect and facilitate resolution for high level customer needs.
- Responsibilities also include leading research efforts and providing intel on patterns in customer issues and inquiries; being able to train and mentor existing CCS staff at all levels, lead team meetings, be a proactive leader in helping the team improve overall customer experience; as well as work as a liaison for product management, manufacturing, and sales to ensure customer satisfaction.
- The position requires excellent time management and prioritization as well as a mastery of customer relationship management (CRM) software, order processing (ERP) software, and other internal systems.
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