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At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. Supporting +9 million customer conversations every day in languages across 45 countries, Foundever combines innovative thinking and digital solutions - including self-service, artificial intelligence (AI), and data-driven analytics - with the expertise and empathy of our employees to Create Connection.
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About Foundever Foundever is a global leader in the customer experience (CX) industry. Role Overview The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service.
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You will be empowered to take initiative, as well as follow established procedures, processes, and systems to provide a resolution for the customer. THIS IS A FULL TIME ON-SITE POSITION Sykes and Sitel are now Foundever.
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Provide in-depth technical support for customer issues across one or more product areas of the Celonis platform. First experience working as Technical Support Engineer, ideally experience handling complex technical issues.
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IT - Customer Support Analyst - 1st Shift. The Associate Tech Support Agent will serve as a primary point of contact for resolving technology-related issues faced by customers.
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Communicate directly with customers verbally and written, utilizing active listening, and setting the tone for the interaction (empathy, positivity, patience) Train customer on notable features and best use of products Support Associate Technical Support Engineers in both training and troubleshooting.
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Two (2+) or more years of experience as a scientist, technical support specialist or research associate in molecular biology techniques such as PCR, SNP detection, etc. The Technical Support Specialist is responsible for providing direct and indirect customer technical support for GenMark products.
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Job Description Job role: Associate - Customer SupportLocation: Moncton, NB, CanadaOn this project you will be providing frontline customer service and support for internet customers.
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Knowledge of, or experience with customer service management systems and tools QUALIFICATIONS PREFERRED (Negotiable): Background in providing customer service and technical supportAdditional language skills a plus Educational and/or work experience: Bachelor’s degree, Associate degree, or equivalent work experience We are an equal opportunity employer and value diversity at our company.
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To be qualified for this role, you should have a technical degree or equivalent experience in customer support. As the Sestra Customer Support Specialist, you will provide remote and on-site assistance to our hospitality customers including theaters, restaurants, stadiums, casinos, bars, cruise ships and hotels.
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1 to 2 years’ experience in a customer service call center, general helpdesk, NOC or other technical support desk role, directly interfacing with customers through the use of phone, ticketing system, and email is required.
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Technical certification in any of the following: Microsoft Technology Associate (MTA), Microsoft Certified System Engineer (MCSE), Windows, Microsoft Office Suite, or Network+ or similar.
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Reporting to a Customer Support Manager, the "Customer Support Associate" will support our customers through their daily operations with passion, and a craving for feedback.
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The Associate Support Manager is responsible for initial inbound customer case handling via both email and phone alongside the Customer Support Team. The Associate Support Manager's team is comprised of Customer Support Associates and a Team Lead. The overall team is tasked with triage of inbound customer calls in addition to customer email cases in alignment with their skillset.
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The successful candidate will work in a 24x7 Network Operations Center providing tier 2 technical support of WAN/LAN networks for domestic and global clients. Job Overview Job Description:The Network Operations Center Analyst will support the AT&T Global Client Support Center team onsite in Oakton, VA. The selected candidate must be flexible and willing to work a scheduled shift in a 24/7/365 operational support environment.
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technical support customer associate jobs Title: customer support in Moapa, Nevada
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