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Answer questions regarding product and complete customer transactions through either in-store sales or digital orders. They assess the customer’s needs and by executing the company’s customer service model, always putting the customer first.
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Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate. Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
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Professional, friendly, and customer service focused. General SummaryThe Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services.
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Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance.
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Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom. Complete customer transactions while following DSW’s policies and procedures.
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Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator). Reports to: Store Manager and/or Customer Experience Leader (CEL) Our Values: We Love What We Do Bring positive energy and enthusiasm.
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Use of company tools to search product availability to order for the customer ie. This includes but is not limited to the following: clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
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Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members. Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members. Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.
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Follow all asset protection policies and procedures. Lifting, including the ability to to a maximum of 50 pounds on an occasional to frequent basis. We Own What We Do Give and receive feedback openly and embrace change as opportunities for growth.
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Operate a calculator and enter data via the register keyboard. Must have the ability to spend up to 100% of working time standing or walking around the store. Responsible for accuracy in counting money and providing correct change.
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We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers. Be open to and responsive to coaching and feedback.
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Required Skills: Must have the availability to meet the needs of the business. We Do What’s Right Model high standards of honesty and integrity. We Belong Value unique experiences and encourage different perspectives.
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Store Associates must demonstrate behaviors that align with the company valuesStore Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Actively participates in daily team meetings and ongoing training.
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Store Associates must comply with all policies and procedures. Ability to move with tempo to meet time bound expectations. Perform other duties as assigned by the management team. Experience: No previous retail experience required.
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This range does not include benefits such as health insurance, paid or unpaid time off work, and retirement. The successful candidate’s actual salary offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidate’s location, and other organizational needs.
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customer service sales jobs Title: associate Company: Warehouse in Fernley, Nevada
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