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Tools: Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite. (good to have)Familiarity with monitoring and logging solutions, such as Grafana (Required)Experience with Jira ticketing system and Confluence (good to have)Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management.
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Experience using device management tools such as Microsoft System Center Configuration Manager, JAMF and Airwatch MDM. -Experience with using ITIL methodology and ITIL-based ITSM ticketing systems such as BMC Remedy or ServiceNow.
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Strong understanding of cloud-based and non-cloud-based applications such as Microsoft Azure, Microsoft O365, Microsoft Active Directory, and Cloud Access Security Brokers. Experience with IT Service Management ticketing systems (HEAT or ServiceNow preferred.
$145,000 - $150,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Familiarity with supporting virtual desktops running Linux, Microsoft Windows, and/or MacOS. Time management skills with the ability to work within an IT Service Management/ticketing system independently.
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An IAT Level III certification would also be acceptable (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, CCSP). Certification relating to VMware (VCA/VCP) Experience with Scripting/Automation through Linux Shell scripts, PowerShell, PowerCLI, or other scripting languages.
$108,550 - $196,225 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Maintained ticket updates for reported incidents and experience with the help desk ticketing system (ConnectWise, Kaseya, ServiceNow, etc.) Troubleshooting and administering Microsoft infrastructure (O365, Active Directory, Group Policy, etc.
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Familiarity with Hyper Converged Infrastructure (HCI) concepts and solutions. Active TS/SCI clearance with Polygraph required OR active TS/SCI and willingness to get a Poly. Knowledge of AWS or Azure cloud services and the cloud ecosystem.
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RHEL VMWare virtual and physical Linux systems run in the Cloud (Microsoft Azure, Amazon AWS, or IBM Softlayer) and in DOJ supported data centers. Experience with using ITSM for ticketing and change management (ServiceNow specifically.
$160,000 - $170,000 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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GAI's team members work side by side with government IT executives and OEM partners to solve complex business problems such as AI/ML, RPA, Cyber Security, Big Data, Data Center & Cloud. GAI is a Federal government IT partner that focuses on Artificial Intelligence, Big Data Analytics, Cloud Computing, and Cyber Security.
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Certification relating to Microsoft Certified Solutions Expert (MCSE) Certification or MCSA (Microsoft Certified System Administrator) Experience with integrating windows environments with monitoring solutions such as Microsoft SCOM and Splunk.
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Keywords: IT, SUPPORT, ACTIVE DIRECTORY, HELPDESK, DESKTOP, TICKETING, MICROSOFT, WINDOWS, TRIAGE, IT SUPPORT, CLIENT SUPPORT, ACTIVE DIRECTORY, COMPTIA. 1+ relevant certification (e.g. Comp TIA A+, CompTIA IT Fundamentals+ (ITF+), Microsoft Office Specialist (MOS), or similar.
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DTP Contract Position Title/Level: Systems Engineer Level 4, or SME/Functional Expert General Level 4. Knowledge of working with patching/management systems such as Red Hat Satellite Server. TS/SCI clearance with Polygraph required or a TS/SCI and willingness to get a Poly.
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Experience with installing, configuring, and managing active directory, DNS, DHCP, IIS, and other Microsoft COTS products. Provide technical support, administration, and monitoring of Microsoft Windows systems within a physical and virtual environment.
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Familiarity with supporting virtual desktops running Microsoft Windows. Proficient experience with one or more of the following: MECM, SCCM, Active Directory, Exchange, Virtualization. Experience with server patch management methodologies, such as SCCM or MECM.
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ITSM ticketing system experience (Remedy, Jira, ServiceNow) is a plus. Documents, tracks, resolves, and reports on problems and work orders using ServiceNow or other designated ticketing system.
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