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This role takes lead on the end-to-end design and delivery of IT Help Desk support services to maintain defined service levels and uphold customer expectations for quality.
$100,000 - $120,000Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: Providing program support as a Tier 1.5 Service Desk Technician. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support.
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Two (2) years experience in customer/user service, in providing technical and end-user support for commercial PC operating systems, COTS, and/or applications software in person and over the phone.
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Experience working in help desk ticketing platforms, type and document notes in real-time while engaged with the customer on the phone ITSM tools with experience in processes for Service Requests, Incidents, Change and Problem Management Ability to work independently and as a team member Ability to complete concurrent tasks Ability to learn and apply technical concepts to assigned duties.
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Job ID: 24-02751 Deskside Support (Mid Level) Washington, DC MUST: Top Secret Clearance required Experienced Deskside Support Specialist 3 years of relevant experience Must have outstanding IT technical skills as well as customer service skills.
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Supervises operation of help desk and serves as focal point for customer concerns. Responds to telephone calls, emails, and personnel requests for technical support.
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Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
$30 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets Collaborate with the IT leadership team to test and implement cost effective technology for District Maintain service level agreements related to Desk Side support Service/Incident requests Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
$150Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Sr. Help Desk Support Service Specialist implements, manages and controls all project directives related to the Service Desk. The Service Desk will be a single point of contact requiring the performance of triage on reported problems, collecting all necessary information, resolution of the end user problems by the service desk staff, or escalation of the issue to other Government or contractor staff for resolution.
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Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk. Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job.
Full-timeRemoteExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Customer Service, Help Desk Support, Information Technology (IT) Support. GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
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Provide expert technical support to customers having varying levels of computing skills. Bachelors preferred (extra 4 years of experience if no degree) DUTIES: Provides a wide range of Deskside technical services with the utmost professionalism to users in a solution center setting.
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Provide support to other Steptoe departments such as Support Operations and Marketing Events as needed to achieve goals and high standards of customer service. Provide answers to Frequently Asked Questions or solutions to common problems in Knowledge Base articles as part of a customer self-help capability.
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Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical problems. CACI has an immediate opening for VIP Support Specialist (Tier II), who will be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the JSP VIP user community.
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The position available is for Help Desk Associates who will essentially own Tier 1 Technical Support. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
$19.23 - $38.32 an hourFull-timeExpandApply NowActive JobUpdated 4 days ago
technical support customer service help desk jobs in Bethesda, MD
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