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This role takes lead on the end-to-end design and delivery of IT Help Desk support services to maintain defined service levels and uphold customer expectations for quality. Help Desk Manager- ONSITEThe IT Help Desk Manager is responsible for leading the Firm’s technical support teams to provide a gold-standard technology experience for our lawyers, staff, practice groups, and clients.
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Customer Experience is a Customer Facing team comprised of Sales, Customer Success, Technical Account Management, Business Account Management, User Design, and IT Service Desk Support.
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Minimum three years of work related experience in the following computer related areas: Networks, Servers, and systems management; Public Key Infrastructure, IT customer support; computer server and workstation installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; system maintenance; information technology project management; Information System Testing.
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Position:Monitoring, Evaluation and Learning Manager – Integrated Land and Resource Governance II Location: Washington, DC Metro Area Position Status: Proposal, Full-time, Regular About DAI DAI works at the cutting edge of international development, combining technical excellence, professional project management, and exceptional customer service to solve the most complex development problems.
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Positions covered by the McNamara O'Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client-customer contract requirements (all benefits are subject to eligibility requirements.
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Delivering excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.
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As the IT Service Desk Tower Lead, you will be responsible for overseeing the day-to-day operations of our service desk, ensuring the timely resolution of technical issues, and providing exceptional customer service to our internal stakeholders.
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A successful incumbent is expected to (i) Provide LiftMaster dealers/installers with specialized technical assistance in the installation and support of LiftMaster Commercial Product lines, and (ii) Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines.
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We are a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) that strives to provide a customer-centric experience building trusted partnerships with our clients and people. AVER is seeking a Mid-Level Power BI Developer with in-depth knowledge and experience across business intelligence data insight, reporting support, dashboard functionality, high level analytics and overall administration of the platform.
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Two (2) years experience in customer/user service, in providing technical and end-user support for commercial PC operating systems, COTS, and/or applications software in person and over the phone.
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We are looking for a highly motivated leader with previous digital transformation experience delivering, managing, and selling innovative technical solutions in Application/Software Development, Legacy Application Migration, SaaS/PaaS, and DevSecOps. Candidate will directly support high-quality delivery, customer relationship management, recruiting, lead capture and sales efforts, and develop and execute a transportation account growth strategy.
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Required Skills REQUIRED QUALIFICATIONS: Hands-on experience with Linux and/or Windows Hands-on experience with Active Directory Experience providing systems and application support for large networks, including hardware and software support, creating and maintaining Active Directory and unix accounts, and resolving tickets in a timely manner Excellent oral and written communication skills with a keen sense of customer service.
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Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia Log and route service requests and incidents in an incident management system Create and maintain knowledge articles in the agency's knowledge management system on a daily basis.
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The System Administrator 2 is required to be technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
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Experience working in help desk ticketing platforms, type and document notes in real-time while engaged with the customer on the phone ITSM tools with experience in processes for Service Requests, Incidents, Change and Problem Management Ability to work independently and as a team member Ability to complete concurrent tasks Ability to learn and apply technical concepts to assigned duties.
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technical support customer service jobs in Bethesda, MD
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