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Customer-facing experience providing enterprise-level technical support and advanced troubleshooting methodologies on Veritas NetBackup. Minimum of 5 years’ overall customer facing experience ideally providing enterprise-level technical support and advanced troubleshooting methodologies on Veritas NetBackup and Appliances or other BUR tools.
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The Office of the Treasurer & CFO is responsible for treasury and financial operations, administrative and customer services, member insurance, and ACS Publications business support. The Senior Financial Analyst reports to the Director of Finance, Financial Planning & Analysis, and is primarily responsible for providing financial support and oversight of several ACS divisions.
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Provide oversight and technical review for third-party engineer-of-record's (EOR) drawings and specifications related to microgrid architecture and control, solar PV, energy storage, and other DERs to ensure that designs meet customer objectives and guaranteed performance.
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The ISSM will be responsible for management of the ConMon activities in support of DCSA RMF Accreditation and customer RMF Accreditation processes with the in place Operating Procedures and other security directives.
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CGI Federal is seeking a Technical Lead responsible for leading the delivery of cloud and container-based solutions to support the development, sustainment, and operational needs of web applications for a Federal Government customer.
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The Application Support Specialist will be responsible for working on site with the customer and assist with technical support for the Air Force manpower suite of web enabled database applications in the Pentagon enterprise environment.
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BGE's EGT, Smart Meter and Technology (SM&T), and Distribution Automation and Technology (DA&T) teams are currently in need of Project Management support over the a new Exelon initiative called OTSGP (Operational Technology Security Governance Program.
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Our customer is an operating company under the Exelon umbrella that is a top power distribution provider in the East Coast/Mid Atlantic markets. With these and other consistent initiatives occurring, BGE has a specific team called EGT (Emerging Grid Technologies) that is dedicated to support/implement new projects/processes that relate back to these new initiatives/technologies.
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Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides technical expertise and guidance to resolve complex customer problems in support of critical issues.
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Our support in NOVA and Bethesda includes software engineering/development, O&M, technology investigations, customer advocacy, business process engineering, and system design. Experience as a Technical Lead/Technical Director/CTO in support of a large scaled agile environment.
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Help Desk Manager- ONSITEThe IT Help Desk Manager is responsible for leading the Firm’s technical support teams to provide a gold-standard technology experience for our lawyers, staff, practice groups, and clients.
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About the RoleEGlobalTech, a Tetra Tech Company, is looking for a IT Security Consultant with an active Top Secret Clearance to join our Cyber Solutions Practice in Washington, DC (hybrid role) and support a federal customer located in Washington, DC. Qualified candidates should have experience in technical and procedural life-cycle support for the writing and editing of small and large documents of any type to meet contract requirements.
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The Manhattan Strategy Group (MSG), a management consulting firm based in Bethesda, MD, is seeking an experienced federal project director to support contracts for the U.S. Department of Education, Office of Career, Technical, and Adult Education (OCTAE.
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Acceptance Criteria: The deliverable must meet the following acceptance criteria in addition to compliance with the technical approach outlined below: Support will be provided in a way that adheres to customer policy and is acceptable to the customer.
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The Help Desk Manager (HDM) is responsible for leading our customer support team to provide high-quality customer service and resolve all technical issues. Contribute to improving customer support by actively responding to queries and handling complaints, and following up with customers to identify areas of improvement;Establish best practices through the entire technical support process;Develop monthly reports on help desk team’s productivity;Provide support to office and remote users using Remedy ticketing system, while escalating tickets as necessary to the appropriate support teams.
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technical support customer jobs in Bethesda, MD
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