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Domain expertise: Service Desk, Program Management, ITIL / ITSM, Processes, Systems Tools, Operating System. the stabilization and improvement of Service Desk operations as enterprise IT services are modernized and ITSM practices are adopted.
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Experience with help desk systems such as Atlassian (Confluence/Jira) or ServiceNow. Currently, ManTech is seeking a motivated, career and customer-oriented Junior Help Desk Support to join our team in the DMV area.
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We are seeking an IT Help Desk Technician to help us support the information technology needs of the nation's leading university-affiliated research center. As an IT Help Desk Technician.
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Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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Role: Service Desk Technician L2Client : DC governmentLocation : Washington, D.C. (Hybrid )Job Description :Duties & Responsibilities:Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal.
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How you will make an impact:Maintain schedules for employee visits and accurate information in employee medical recordsPerform front desk receptionist responsibilities to include data entry, assisting customers as they enter Employee Health, filing and retrieving medical charts, and answering phones.
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
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HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: Providing program support as a Tier 1.5 Service Desk Technician. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall approach to executive IT support.
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Physical Requirements: Daily desk work including significant amounts of telephone and computer time; as part of daily routines, the ability to move around a large campus with uneven pavement and managing stairs; frequent walking inside and outside responding to campus issues and/or checking on various departmental progress.
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Must have experience with the following: imaging Windows devices; installation and configuration of Windows 10 devices; MS Office 365 troubleshooting, Active Directory, Help Desk Ticketing Systems, VPN Troubleshooting, Dell and/or HP laptop hardware and software.
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Must have one of the following DoD approved certifications to meet the category/level IAT-2: CCNA Security; CySA+ GICSP; GSEC; Security+ CE; CND; or SSCP.● Security Clearance Level: TS/SCI w/Poly● Location: On Customer Site.
$148,032 - $200,277 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Provide Tier 1, 2 and 3 help desk support on a schedule that meets the demands of an enterprise-wide user base, including multiple shifts to cover operations up to 24 hours per day. The Leidos National Security Sector is seeking an experienced SecDevOps Lead in a key role to lead a team of web developers, application developers, engineers, designers, system administrators, information security officers, and help desk specialists for an Intelligence Community customer.
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Assists Service Desk technicians as needed with Tier I and Tier II troubleshooting and patching of desktop systems, software (MS Office, Java, Adobe), printer issues, and server related issues as needed.
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Understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk. Understanding of Enterprise Solutions including IT Service Management, IT Operations Management, IT Asset Management, Customer Service, Human Resources, Project Management, etc.
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Three (3) years’ experience in the creation of automation scripts for configuration, backup, and restoration using bash/Perl scripting languages. Security Clearance Level: Top Secret/SCI with Full Scope Poly.
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desk job in Beltsville, MD
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