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Operations Support Center Lead - Service Desk
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- Preference given to candidates who can bring successful program leadership and ITIL implementation experience to guide the stabilization and improvement of Service Desk operations as enterprise IT services are modernized and ITSM practices are adopted.
- A week in the life of a Operations Support Center Lead: Provide successful program leadership and ITIL implementation to guide the stabilization and improvement of Service Desk operations as enterprise IT services were modernized and IT Service Management (ITSM) practices were adopted.
- Deliver ITSM and business services for 6 large enterprise multi-location Service Desks; mitigate risks, improve efficiency and effectiveness, and identify new opportunities.
- Provide oversight for TSA TSD OSC across Secure Flight & Credential.
- Leverage knowledge management that shorten Return to Service (RTS); provide self-help initiatives.
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