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Service Desk Technician
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$25 - $28 an hour
Full-time
- Role: Service Desk Technician L2Client : DC governmentLocation : Washington, D.C. (Hybrid )Job Description :Duties & Responsibilities:Respond to service requests and service incidents reported by OCFO staff via phone, email, or web portal.
- Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
- Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
- Interact with network team and application development teams to restore services and/or identify and correct issues.
- Simulate or re-create user problems to resolve incidents.
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