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Our growing team is looking for a Customer Support Engineer. The person in this role will be responsible for managing the end-to-end customer journey including being the primary point of contact, managing the flow of information, troubleshooting, and product specs, as well as providing technical support and conducting quality tests.
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Collaborate and support the Program/Regional Manager for customer performance reviews. Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits.
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Manager, Customer Support. As Manager of Customer Success, you will work closely with the Director of Customer Success, assisting with the growth and development of our fully remote, customer-facing team of 28.
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QUALIFICATIONS REQUIRED AT HIRE (List knowledges, skills, abilities) At least 3 years of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT related fields in a large enterprise organization.
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Support and administration of identity management services including Active Directory, Entra ID, Okta SSO, Okta MFA. Reporting directly to the Manager of IT Support Services, this position will be responsible for on-going support of companywide networks, systems, and IT assets.
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This team aims to cultivate a thriving community where all students & families feel supported, empowered, and equipped to reach their full potential, nurtured by a network of integrated student support, restorative justice practices, trauma-informed practices, and collaborative partnerships.
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At least 3 years of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT-related fields in a large enterprise organization.
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Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent. JOB SUMMARY: The IT Support Engineer - Onsite Support is responsible for delivering comprehensive IT support services to end-users within the organization.
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This includes performing on-site and telephone technical support on Avitum products for customers in accordance with B. Braun documented policies and procedures. Provides field service support for B. Braun Medical’s Avitum division.
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This includes technical support to the customer and/or products they engage with on the Picus platform. We are looking for a talented TAC Support Engineer to join our team in the US. In this role you will support our customers by providing technical expertise to support their utilization of Picus solutions.
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You will be joining our Customer Support function as a CS Engineer for BlueConic, sharing front-line support responsibilities, while Customer Success Managers focus on onboarding and customer growth activities.
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The Opportunity: CSM Small Group Managers lead an operational plan incorporating goals and objectives ensuring athenahealth services and products support our customers’ business objectives while providing continued value to the Customer and driving long-term account satisfaction and growth.
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Collaborate with the Field Service Teams for customer support issues, ensuring the completion of hardware- and application- related inquiries and escalations as needed. Provide remote application- and hardware support for all Bruker Daltonics LCMS Products with strong focus on the TimsTOF product family coupled with online nanoHPLC as well as support for Metabolomics and Imaging solutions.
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Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
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2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus) - Strong technical and written skills - Experience with Intercom, Zendesk, Salesforce - Ability to communicate complex concepts to customers - Process-driven and having attention to detail - Eagerness to respond to tickets to ensure that all SLA response times are met - Empathy for customers and diligence to resolve problems to provide customer satisfaction - Passion for the startup experience.
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customer support jobs Title: admin support Company: Check Go in Cambridge, MA
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