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Mobile Device Support Technician
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Full-time
- Provide modern smartphone and tablet technology and support for health and human services workers across the state.
- Respond to requests from internal and authorized external business units in a timely manner for Tier II support: telephone, e-mail, remote control, and occasional on-site problem diagnosis and resolution for mobile device issues.
- Integrate commercial off-the-shelf and in-house mobile applications into the EMM catalog and ensure deployment of those applications.
- Evaluate current and next-generation mobile hardware, software, and services; recommend purchases.
- At least 3 years of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT related fields in a large enterprise organization.
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