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The Encore Boston Harbor Front Office Assistant Manager is responsible for the daily operations of the Suite and Resort Front Office which includes but is not limited to: Guest Arrivals/Departures, Guest Folio Review/Service, Front Desk Call Center, Night Audit, and Group Arrivals/Departures.
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The Front Desk Assistant Manager works directly with the Front Office Manager and will play an iatrical role in creating and maintaining a elevated and luxurious guest experience. The Hotel Assistant Manager is a part of a dynamic team that provides award-winning service to our guests.
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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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Have a strong understanding of Front Office operations and previous experience in a luxury hotel. Keep active presence in the lobby to keep smooth operations by assisting guests, Front desk, Concierge, Bell and doorman, adding memorable moments for guests.
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Serve as a liaison between Front Office, Housekeeping, Concierge, Private Kitchen and Sales departments. Communicate guest feedback to hotel management and department/division heads. Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
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The Role The Front Office Manager directs and controls the activities of the Front and manages shifts at the Front Desk. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
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Promote teamwork among front office staff and between the front office and other hotel departments. What you will be doing: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.
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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
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BOSTON HARBOR HOTEL JOB SUMMARY The Night Auditor is responsible for performing close of day reports, and audits for the hotel Front Office. Perform all other Front Desk duties, which may include, assisting in booking room reservations, answering hotel phone calls, wake up calls, and providing guest’s messages.
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Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager. Occupying the city’s historic Flatiron Building on the western edge of Bulfinch Triangle, our Boston boutique hotel exudes relaxed sophistication with an urban industrial chic design that draws inspiration from the city’s New England roots.
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Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
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The Hotel Front Office Manager is responsible for overseeing all front desk operations, ensuring smooth check-ins and check-outs, managing front desk staff, and maintaining a high level of guest satisfaction.
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Strong Presence on front desk to ensure checklists are completed accurately and service is being provided flawlessly Ensure that all information pertinent to the front office is passed on to the following shift or appropriate management.
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Perform all daily audit functions for front office and each outlet of the hotel. Complete back-up of front office computer system and night audit program daily (if applicable). Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc.
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Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces.
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desk hotel office jobs in Brookline, MA
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