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Lead in the onboarding and training of new Personal Care Specialists in partnership with the General Manager or Assistant General ManagerMaintain and coordinate scheduling including employee shifts, meal breaks and rest periods, to ensure adequate sales floor coverage and zoning.
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Running a dispensary is always a joint effort, and the Shift Supervisor will also work with the General Manager and Assistant General Manager to make sure everything on the dispensary floor is running smoothly and according to rules and regulations.
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Report team member issues or patient situation to General Manager or Assistant General Manager in a timely manner. Participate in Manager on Duty responsibilities including, opening, and closing duties, end-of-day daily update emails and using resources and tools to drive Key Performance Indicators (KPI), as directed.
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Ability to work outdoors in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.
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The Shift Supervisor is an adaptable and essential part of management who ensures the team upholds the Green Thumb values and behaviors each day. Exercise independent, sound judgment, analytical and problem-solving skills to resolve issues in a timely and efficient manner.
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Work with the Management team to ensure retail store operations run smoothly, properly, and in adherence with the applicable rules and regulations. Maintain and seek in-depth knowledge of every product and strain in the store and consumption methods, as well as industry-wide product knowledge, and strive to train and share that knowledge with other members of the team.
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Support Personal Care Specialists in the consultation of patients and customers, while role modeling best-in-class customer service. High level of interpersonal skills in a fast-paced, cross-functional, deadline-oriented environment.
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Must be and remain compliant with all legal or company regulations for working in the industry. Adhere to and uphold all Security measures and safety compliance put in place. Follow and uphold established policies for sales and customer service to ensure customer satisfaction.
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Participate in the interviewing, hiring and selection process. Role includes standing or walking for prolonged periods of time (i.e., up to the duration of a scheduled shift), as well as stooping, sitting, bending over and/or crouching.
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The RoleThe Shift Supervisor is an adaptable and essential part of management who ensures the team upholds the Green Thumb values and behaviors each day. Exercise independent, sound judgment, analytical and problem-solving skills to resolve issues in a timely and efficient mannerMaintain open communication with the management team and other coworkers including delivering enforcing company policies as directed.
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Physical Demands Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance)Role includes standing or walking for prolonged periods of time (i.e., up to the duration of a scheduled shift), as well as stooping, sitting, bending over and/or crouching.
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ResponsibilitiesLeadership and Communication Complete and appropriately delegate assigned tasks during scheduled shift. If you are someone blazing with passion for helping cannabis patients and customers and someone who always rises to the occasion of leadership, come grow your cannabis career with Green Thumb.
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We are looking for a natural leader with mastery of our inventory of products and top-shelf customer service skills. Provide coaching and deliver feedback to help employees exceed performance and behavioral expectations, including making recommendations for corrective action as needed.
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