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Has an in depth knowledge of bookstore products sold and ensures replenishment and proper rotation of stock on the sales floor. Assist the Manager in managing team members and the daily operation of our stores and providing an amazing customer service experience to our customers.
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Lead in the onboarding and training of new Personal Care Specialists in partnership with the General Manager or Assistant General Manager Maintain and coordinate scheduling including employee shifts, meal breaks and rest periods, to ensure adequate sales floor coverage and zoning.
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Running a dispensary is always a joint effort, and the Shift Supervisor will also work with the General Manager and Assistant General Manager to make sure everything on the dispensary floor is running smoothly and according to rules and regulations.
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Report team member issues or patient situation to General Manager or Assistant General Manager in a timely manner. Participate in Manager on Duty responsibilities including, opening, and closing duties, end-of-day daily update emails and using resources and tools to drive Key Performance Indicators (KPI), as directed.
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Ability to work outdoors in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.
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The Shift Supervisor is an adaptable and essential part of management who ensures the team upholds the Green Thumb values and behaviors each day. Exercise independent, sound judgment, analytical and problem-solving skills to resolve issues in a timely and efficient manner.
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Work with the Management team to ensure retail store operations run smoothly, properly, and in adherence with the applicable rules and regulations. Maintain and seek in-depth knowledge of every product and strain in the store and consumption methods, as well as industry-wide product knowledge, and strive to train and share that knowledge with other members of the team.
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Support Personal Care Specialists in the consultation of patients and customers, while role modeling best-in-class customer service. High level of interpersonal skills in a fast-paced, cross-functional, deadline-oriented environment.
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Set-up and provide training to carrier base via website and end user call-in support. Collaborate with sales floor and carriers to perform new carrier set-up by obtaining all the necessary information.
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