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We are currently seeking a Principal Product Manager to lead our Web Experience, a role pivotal to the evolution and management of Zendesk’s online presence. Collaborate closely with cross-functional teams, including marketing, sales, customer success, creative, and product development, to align online experience strategies with overall business objectives.
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Job expectations include ensuring that product management efforts are integrated with sales, marketing, operations, implementation, and customer service strategies. This job is responsible for supporting the end-to-end product life cycle by conducting market research and competitor analyses, determining product pricing, and identifying innovative opportunities to modernize product offerings and deliver a more unified customer experience.
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The LX team is global, and is comprised of program managers, trainers, and instructional designers responsible for learning solutions for D2AS customer service associates that provide technical support solutions for customers who contact us for support for 26 product categories, in 43 countries, 21 marketplaces, and 17 languages.
$104,100Full-timeExpandUpdated 28 days ago - UpvoteDownvoteShare Job
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How do we ensure seamless integration and functionality of our platform components, from the Carta API and identity management to deployment systems, billing, and customer-service components.
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Procurement is a rapidly growing service line that helps organizations unlock growth through product and cost transformations, with an emphasis on sustainability, customer experience, and the latest digital and analytical solutions.
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Collaborate with and influence Brand Marketing, Product Management, Product Marketing, Sales, and other divisional and functional teams to execute plans. Collaborate with relevant stakeholders (MedEd managers, marketing, product management, sales, to ensure MedEd is involved early on in the planning for product launches, campaigns, initiatives, etc.
Full-timeRemoteExpandUpdated 29 days ago - UpvoteDownvoteShare Job
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Be the first point of contact between prospective customers and the brand, advising on, but not limited to: shipping issues, product returns and replacements, promo code validation, loyalty account login, loyalty program points and rewards questions, products, online order management and tracking, special offers, services, and general inquiries.
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The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.
$45,000 - $75,000 a yearFull-timeRemoteExpandApply NowActive JobUpdated 2 months ago - UpvoteDownvoteShare Job
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Manage the product lifecycle of service FRU’s in coordination with global product management, category business management, customer care and services operations.
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