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Answer phones in a busy call center for the water department. External Contacts: Level of external contact is primarily with citizens, visitors and/or mid-level representatives of government agencies, guests, vendors and professional contacts with allied organizations.
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1-2 years' customer service experience, preferably in a contact center operations environment. Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise.
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Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Prior experience in a fast-paced contact center environment.
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Two (2) years of experience in a Customer Relations Contact Center or hospitality industry. Experience with Microsoft Dynamics (Customer Contact system) an asset. Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution.
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5+ years in a Director role for a high volume, multi-channel contact center. Lead, develop, and coach managers of various teams to build successful relationships and deliver an exceptional customer experience.
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We are currently seeking friendly and customer-focused individuals to join our team as Customer Service Representatives in our Call Center. Prior experience in customer service or call center environment preferred.
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As a Customer Service Representative, you will be the first point of contact for our clients and candidates, providing assistance, addressing inquiries, and delivering exceptional service over the phone.
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Experience in a plumbing or HVAC call/contact center is a plus. Acts as the primary point of contact for Call Center Representatives in the absence of a Supervisor. 3+ years experience in a call/contact center leadership role.
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Call center or tele-sales experience is a plus. + Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.
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The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. Act as the primary call and contact agent for all service related inquiries by phone, email and Windstar Website Chat agent contacts.
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In addition, this role will execute Contact Center strategies including a unified agent desktop experience, and technologies to streamline the assisted customer experience, driving up customer Net Promoter Score (NPS.
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Escalates transportation and customer service concerns to contact center leadership team. Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
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The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert.
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As a remote Customer Service Associate within our Life Call Center, you’ll have an opportunity to develop highly personalized experiences for our customers. Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time.
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You will diligently adhere to your published work schedules and be prepared to access the USCIS network fifteen minutes prior to the beginning of your shift, ensuring adequate telephone coverage during contact center hours of operation.
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contact center jobs Title: customer in Houston, Bentonville, Kansas
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