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Experience in a plumbing or HVAC call/contact center is a plus. Acts as the primary point of contact for Call Center Representatives in the absence of a Supervisor. 3+ years experience in a call/contact center leadership role.
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1-2 years' customer service experience, preferably in a contact center operations environment. Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise.
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Answer phones in a busy call center for the water department. External Contacts: Level of external contact is primarily with citizens, visitors and/or mid-level representatives of government agencies, guests, vendors and professional contacts with allied organizations.
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Our Contact Center offers their employees an exclusive self-led career development program with rewarding pay increases. After over 200 hours of paid virtual training in Moen products you will provide world-class customer service to our consumers.
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We are currently seeking friendly and customer-focused individuals to join our team as Customer Service Representatives in our Call Center. Prior experience in customer service or call center environment preferred.
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Escalates transportation and customer service concerns to contact center leadership team. Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
$16.5 - $20 an hourFull-timeRemoteExpandApply NowActive JobUpdated 30 days ago - UpvoteDownvoteShare Job
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Participates in training and coaching of Call Center Representatives in conjunction with Training Specialist and Call Center Management. Provides feedback to Call Center Management regarding employees' performance.
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In addition, this role will execute Contact Center strategies including a unified agent desktop experience, and technologies to streamline the assisted customer experience, driving up customer Net Promoter Score (NPS.
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You will diligently adhere to your published work schedules and be prepared to access the USCIS network fifteen minutes prior to the beginning of your shift, ensuring adequate telephone coverage during contact center hours of operation.
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Previous work experience in Call Center Customer Service and Collections. The Customer Service Specialist will monitor accounts and contact clients who need assistance with.
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Experience working in a contact center/call center environment is preferred. The Technician/Technologist Customer Service Rep will be responsible for communicating with our Hospital clientele, answering incoming calls, providing requested information, researching and resolving problems, finding sources for send-out testing, working with minor interface issues, and working closely with other departments in the laboratory.
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The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert.
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As a remote Customer Service Associate within our Life Call Center, you’ll have an opportunity to develop highly personalized experiences for our customers. Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time.
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As a Customer Service Representative, you will be the first point of contact for our clients and candidates, providing assistance, addressing inquiries, and delivering exceptional service over the phone.
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Call center or tele-sales experience is a plus. Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.
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contact center jobs Title: customer in Houston, TX
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