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The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members.
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Manages all front end audit and cash compliance responsibilities. Performs and trains team on all customer support responsibilities. When you're a part of our team, you have the full support of a diverse, close-knit team in our stores.
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Store Support Team Trainer (Customer Service, Front End Support) In addition to primary team duties, the Training Specialist supports Team and Store Leadership to organize and guide the training for all new and existing Team Members (primarily in high volume locations and teams.
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In addition to primary team duties, the Training Specialist supports Team and Store Leadership to organize and guide the training for all new and existing Team Members (primarily in high volume locations.
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Drives productivity by training, coaching, counseling employees, planning, monitoring, and appraising job results. Contributes to a customer focused environment while demonstrating excellent service.
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Partners with General Manager (GM), or in GM's absence, District Manager, Store Director/Store Manager on non-standard issues as they arise. Responsible for building opening and closing tasks which includes timely openings, operational readiness, troubleshooting, team management, and building security.
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Performs and trains team on all customer support responsibilities Operates all equipment in a safe manner per directed procedures. Qualifications and Competencies At least 18 years old High School Diploma/Equivalent Ability to work a flexible schedule including nights, weekends, and some holiday Ability to lift a minimum of 50 lbs., team lift 100 lbs.
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Performs cashier duties accurately while processing all transactions per policy. Maintains conditioning and housekeeping (inside and out) standards Timely and thorough incident reporting compliance. Ensures a safe working and shopping environment while minimizing shrink and damages.
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Key Roles and Responsibilities Provides customers a positive shopping experience Regularly performs Supervisor functions. They are focused on driving profitability through promoting operational success and maximizing the customer's experience.
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Ability to work a flexible schedule including nights, weekends, and some holiday. Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.
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Reliable and trustworthy Ability to work effectively independently and within a team to perform all tasks as assigned. Ensures team is trained in the processing of all transactions per policy. Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
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Submits facilities, IT, and store communication requests as needed. Plan, delegates, and monitors tasks ensuring they are performed in the most efficient manner adhering to policy and procedures. Communicates clearly with customers, team and leadership.
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Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.
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Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.
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At Home is committed to knitting diversity and inclusion into the fabric of our culture; we respect, appreciate and celebrate the experiences and qualities that differentiate everyone on the At Home team.
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support specialist front end training jobs Title: customer support in Beech-grove, Indiana
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