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You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service.
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In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.
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Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience. Strong ability to perform task management, balancing dynamic customer flows.
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Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
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Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
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Job Responsibilities:Models and delivers outstanding customer service. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
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You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
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Excellent interpersonal, motivational, team building and customer relationship skills. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.
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You may be responsible for aspects of managing non-inventory supplies management & expense control. Maintains Team Member safety and security standards. Ensures an effective and efficient response to customer questions, requests, and/or concerns.
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Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. Consistently communicates and models WFM core values, leadership principles, and supports goals.
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Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas.
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Models and delivers outstanding customer service. Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned.
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You are responsible for regulatory compliance, and special projects and/or assignments. As the Associate Team Leader, you support the Team Leader in leading and developing Team Members. Ability to work a flexible schedule including nights, weekends, and holidays as needed.
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At Whole Foods Market, we are working to nourish people and the planet. Maintains security of equipment, e.g., MSRs, phones, currency counters. Maintains cleanliness of workspaces including staging area and coolers.
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Strong ability to communicate performance analysis findings and actions, both verbally and in writing. Proficient with email, Microsoft Office, and operations-related applications. In an 8-hour workday: standing/walking 6-8 hours.
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safety manager customer service management jobs Title: customer service assistant in Aurora, Illinois
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