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The Oncology Nurse Navigator 2 is a registered nurse (RN) who works with physician practices and multi-disciplinary teams to promote the effective utilization of services and coordination of care for patients within the Cancer Center service line.
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Serves as key member of multi-disciplinary team supporting patient cohesiveness, efficiency, and patient focused care. Provides telephone triage as defined by guidelines and in collaboration with provider coordinating care with infusion room, home health, urgent care or emergency department as required.
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Responds to patient questions and needs via various technology: My Chart, staff messages, telephone contact, etc. The Oncology Nurse Navigator 2 care may be focused in medical oncology, hematology, stem cell transplant, gyne-oncology, surgery, radiation oncology, cancer screening or supporting multi-disciplinary clinics.
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Provides telephone contact with bereaved family members of patients to introduce services and offers intervention. The Bereavement Counselor LCSW will be a core member of Cook County Health Palliative Care Interdisciplinary Team and will report to the Section Chief of Palliative Medicine in the Division of General Internal Medicine.
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Serve as a team member in Medical Services, sharing duties with LPNs, MAs/Phlebotomy staff, patient services staff, medical records, and/or other personnel as assigned. Accurately documents data for all calls including, but not limited to, patient/client demographic information, chief complaint, recommendations for home treatment, and referrals to primary care provider, alternative health care provider or emergency services.
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It is open to candidates in the following office locations: Washington, DC; Austin, Texas; Chicago, Illinois; Atlanta, GA; or Costa Mesa, CA.Position PurposeThis position will be a core member of B&Ds Management Advisory Services (MAS) higher education practice group.
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Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
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We are seeking a customer-centric Member Services Representative to join our team. The Member Services Representative is responsible for promoting superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
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Proper information is given to members and community (in person and/or on the telephone) regarding memberships, programs, rentals, reservations and other services. He/she serves as a member of the membership services staff that is responsible for providing quality member service, member/program sales, retention, and satisfaction, while exemplifying the YMCA values of Caring, Honesty, Respect, and Responsibility.
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