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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus.
$13.1 - $17.1Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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15.00 / hourBILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGSWe are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions.
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While prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. We are hiring licensed insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives.
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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, Serves as customer service contact for inbound customer interactions. Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention.
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Lead projects as a technically-focused multi-discipline team Project Director, including project technical/commercial planning support of Project Managers, contract negotiation, change management, client contact, commercial management and up/cross-selling.
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Familiarity with one or more of SD-WAN, SASE, Data Center/Colocation, UC, Contact Center, VoIP, Wi-Fi, Professional Services, IPv6, video, and transport technologies like Broadband, 5G and LEO is expected.
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In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. We are hiring customer service agents to support inbound and outbound customer service projects for Finacial Services clients.
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This position supports customer service, technical support, and customer sales interactions. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.
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Ability to apply advanced knowledge of VoIP applications and systems to include an expert level understanding of Cisco VoIP Technologies and platforms; namely Cisco Call Manager, Cisco Unified Contact Center Express, Unity and general understanding of IVR functionality.
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MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
Full-timeExpandApply NowActive JobUpdated 30 days ago - UpvoteDownvoteShare Job
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Minimum 2-3 years of customer support experience with at least 1 year in an inbound contact center environment, adept at managing multiple systems. Collaborate closely with marketing, operations, technical teams, and clinic staff to enhance the patient experience through ongoing improvements.
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Under the supervision of the Task Supervisor, performs routine document center support functions such as photocopying; delivering items; generating blowback; assembling notebooks, including pulling file copies of documents, tabbing binders, numbering, binding, labeling, re-filing documents and shelving; packing boxes and preparing them for shipment; bates stamping; ordering supplies; retrieving case materials; completing log sheets; answering phones; logging messages; faxing information, etc.
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Provides expert level technical support for complex to highly complex Voice over IP (VoIP), voicemail and network systems. Certifications in CCNVoice, JNCIA, JNCIS, and/or JNCIP, Cisco and Juniper certifications with hands-on or Network Operation Center experience is preferred.
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technical support contact center jobs in Dallas, WA, Germany
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