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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus.
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While prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
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Responsibilities will include designing, providing technical support, troubleshooting issues, and implementing new features and enhancements for Contact Center environment and voice over IP (VoIP) solutions.
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Familiarity with one or more of SD-WAN, SASE, Data Center/Colocation, UC, Contact Center, VoIP, Wi-Fi, Professional Services, IPv6, video, and transport technologies like Broadband, 5G and LEO is expected.
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In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients.
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While prior contact center experience isn't required, experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.
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This position supports customer service, technical support, and customer sales interactions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.
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The successful candidate will serve as an escalation point of contact the team and also for our airline GDS distribution customers and support desk staff by offering technical expertise, analysis and insights and effective problem solving.
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Perform highly technical mechanical or diagnostic tests working under the direction of a supervisor or service center lead. If anyone, regardless whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at and provide the name of the individual and any other documentation or proof of such an act.
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Monitor NERC/CIP Critical sites via alarm monitoring software and/or video surveillance equipment and make necessary contact with appropriate personnel when potential issues are observed. Experience – Five years as a NOC Operator/ VMS or access controlor five to six years equivalent experience in technical support (True NOC experience working with multiple monitoring systems, ability to multitask in this environment and self-motivation a must.
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In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world.
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As an environmental planner, you’ll prepare planning studies, technical reports, and NEPA documents on transportation and water nfrastructure projects. Tuition reimbursement program, paid professional training, major license achievement bonus, extensive on-demand learning center, and paid professional memberships.
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You will excel in being the product technical expert in the NVMe cloud/data center/Enterprise product swim lanes and being the primary contact for the Micron customer field team in product related support.
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Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866. Rating: Your application will be evaluated on the leadership and technical competencies of the position to be filled per the Service's Management Selection Program (MSP) 2.0 which covers Frontline, Department and Senior Manager positions.
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technical contact center jobs in Dallas, WA, Germany
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