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Minimum 3 years working in an end-user facing IT technical support environment. Authorization to work in the United States indefinitely without restriction or sponsorship Appreciated: Experience working with the IT Service Management tool ServiceNow. Eager to learn and continuously develop personal and technical capabilities.
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Job Purpose: This position will provide technical support for all personal computers on every campus including hardware repair, software, printers and user support and assistance.
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Provides more advanced technical expertise than that of an Application Analyst in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
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Influence and manage project decisions from ideation phase to steady state environment, including functional and technical requirements, project plans and timelines, solution documentation, unit testing, user acceptance testing, coordination with training teams, deployment, and support.
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Join a team of technical experts who use their hands-on skills and critical thinking to support our customers' goals and machinery. No matter your specialty, we have a role to fit your experience and expertise.
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Role and Responsibilities: - Assist the government in acquiring new solutions in the Human Systems Integration (HSI) domain by writing technical requirements, user stories, interoperability exchanges, test plans, and test data needed to fully realize intelligence modernization.
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Providing technical assistance to federal and state Medicaid stakeholders to support the implementation of data collection, monitoring, and reporting programs Authoring client memos, technical assistance tools, issue briefs, chapters of analytic reports, user manuals, and webinar presentations summarizing findings.
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As an End-user Support Systems Engineer on our team, you will p rovide end-user systems and technical support to deployed locations and personnel, as well as various local customer organizations.
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Review, reroute, update and manage user-generated IT support tickets. This includes, but is not limited to, performing basic computer hardware repairs and support, installing and troubleshooting end-user software, deploying and troubleshooting network printers and computers, remediating network communication issues, and troubleshooting user account membership and attributes.
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Experience with Tier I-III level support. You will provide risk management tools; implement information management tools; evaluate performance-based information; provide technical and process recommendation; conduct technical analysis of alternatives; and provide configuration management support.
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Associates degree in Computer Science or Information Systems and 5 years experience in a desktop support or helpdesk/service desk environment. Appropriate Tennessee College of Applied Technology certification and 8 years of experience in a desktop support or helpdesk/service desk environment.
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Minimum experience of three (3) years as a senior level, lead or related position, directing and supervising engineering and technical personnel on a major program, project or activity related to computer software development at user and kernel level, computer programming and/or computer digital forensics.
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Experience working with the IT Service Management tool ServiceNow. As needed, perform end-user training on standard productivity tools such as Microsoft 365 Enterprise Apps, Microsoft Office, Multifactor Authentication tools (e.g. Symantec VIP or Microsoft Authenticator.
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Experience as a provider, clinician or ancillary services in the implementation of a system as a subject matter expert or super user may be substituted. Provides advanced application support and guidance to end users and provides technical guidance to less experienced personnel.
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Desktop support, hardware/software, diagnostics and troubleshooting Windows operating systems, Office 365. Develop documentation for desktop support procedures. Provide back-up support for Windows servers and virtual desktop environment.
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user experience technical support jobs in Columbia, VT, Germany
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