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The Service Desk Manager will also be the key lead contact for the corporate office and will help lead initiatives around employee technology engagement, end-user training, and documentation through knowledge articles.
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The ideal candidate will have come up through help desk, to server administration, has some Storage Network (SAN) experience and has moved in to heavily focusing on automation/scripting with an interest in DevOps. Experience with some modern technologies such as Ansible, AWS, containers would be great.
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EDUCATION AND EXPERIENCE QUALIFICATIONSMinimum 4-year degree in Instructional Design or 2+ years of experience in LMS Administration or Help Desk support. 2-4 years of experience in LMS Administration or Help Desk support.
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The Service Desk Manager at Oldcastle is responsible for all Level 0-1 support and maintenance activities across all IT disciplines for all employees based on the ITIL Service Management Framework.
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This Axiomite will report to the Head of Pricing in the Commercial Finance function and help lead Axiom's Deal Desk. The position can be remote or hybrid in our Chicago office. Axiom is currently seeking a Senior Pricing Manager with a passion for developing and implementing pricing strategy and optimizing go-to market.
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Trouble shooting IT issues with the help of the remote IT Service Desk, as needed. Reports directly to Manager - Operations. Trouble shooting IT issues with the help of the remote IT Service Desk, as needed.
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Sets IT ticket processing priorities for their markets, and works with the IT Help Desk Manager to ensure timely processing of issues. Coordinates maintenance and facilities priorities with the Property Manager and Maintenance Technicians to prioritize facility needs.
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Dispatch of some applications Scanning and uploading of documentation Trouble shooting IT issues with the help of the remote IT Service Desk, as needed Tracking of passports Handling customer queries in person, by email and on the telephone Fee collection and cash handling The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
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Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance, Human Resources service delivery, and more.
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These responsibilities extend across multiple platforms, including the Agency’s mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple State of Georgia agencies, including DFCS, DCSS, and DPH. Troubleshooting includes root-cause analysis, corrective action, and user help-desk support.
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Coordinate with both the Restaurant Store Systems Help Desk and MSA vendors to ensure issues are completed to resolution. Enforce an environment of collaboration with the L3 restaurant service help desk, acting as an escalation point for problems and implementing solutions to issues.
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Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager.
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The ICT Help Desk Manager’s primary objective is to rapidly resolve technology issues that are being reported through the company’s service desk. The manager is expected to get into the weeds with complex technical issues while also thinking about the big picture.
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Additionally, this manager has strong leadership and communication skills. AJC is a world leader in frozen and refrigerated food products, marketing poultry, pork, meat, seafood, vegetables and fruits around the globe.
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The Retail IT Help Desk Manager maintains and improves the performance and quality of service delivery by measuring and monitoring KPIs and metrics. The Retail IT Help Desk manager must be able to work independently with minimum supervision.
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help desk manager jobs in Atlanta, GA
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