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Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
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The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
$16 - $17 an hourFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.
Full-timeExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
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Includes, but not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guests massage, and charging for services performed.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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At the Front Desk at our Massage Heights location, you will be delivering a five-star Guest experience. You will be guiding guests on treatment plans, booking appointments, checking Guests and Members in and out of their services, building relations with Guests and Team Members, and maintaining a clean and healthy environment for all.
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Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
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You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. We’re hiring a hotel front desk manager to lead our already fantastic team.
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