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Sr. Director Program Management and Customer Support. This Senior Director position will lead the Program Management and Customer Support and Services organization for the Network Optimization business within Wabtec Digital Solutions.
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Key Responsibilities: Communicating the Vision & Driving Strategy for Supply Planning and ExecutionDriving Transformation initiative and deployment of the Honeywell GDM and RR adoption to include automation of SAP and RR messages (Push, pull, cancel)Lead and oversee the entire supply planning process, optimizing master data and meeting customer demand.
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Support, guide and manage initiatives related to IBP (Integrated Business Planning) and S&OP (Sales & Operations Planning)Partner with clients to innovate and transform their current business models and customer experiences using advanced analytics and emerging technologies.
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Transactional based fees (re-evaluation of cost plus or hybrid program) and prioritization of resourcing against business needs and customer experienceTightly manage budget and be mindful of budget optimization efforts between primary Hub partner and other third party vendors or servicesImplement strategies to support the organization in meeting defined goals and objectivesSupport, coach and motivate team to elicit success.
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Results Driven - Ability to grow an existing team of account executives, in new business development, as well as, organic growthStrong expertise with pipeline management and budgeting Customer service oriented with strong interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner.
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Lead/leverage a matrix account team of FORWARD Account Development, Partner Management, Client Services, Business Development, Technical Pre-sales, Marketing, and Sales Operations Support, to develop and manage sales pipeline and enhance customer relationships and value.
$190,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Lead all aspects of the customer acquisition life cycle from pipeline development/account planning/account management, opportunity pursuit, meeting follow up, proposal, client procurement, contract negotiation, risk management, statement of work (SOW) development and revenue attainment.
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Providing Analytical support to team, when bandwidth is constrainedRequired Qualifications: Requires a BA/BS degree in a related field and a minimum of 7 years of related experience; or any combination of education and experience, which would provide an equivalent background.
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Support market access lead on post-PDAC customer follow-ups, commercial payer assessment, and voice-of-customer confirmation. Support specialty sales executives in enterprise opportunities in specific market segments, including collaborative development and deployment of applicable training/education.
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Work hands on with Adobe's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer's success.
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The Director, Retail IT (Customer Support & Services) leads a team of managers, technical leads, technicians, and specialists who provide technical assistance and support for the stores point of sale systems, peripherals, hardware, software, and other integrated devices and services.
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Maximize servicing, collection, chargebacks, and skip tracing on all customer accounts to ensure the group is maintaining the required recovery of delinquencies in support and protection of Purchasing Power’s borrowing base.
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Work across the business units with all key functions – Sales, Manufacturing, Sourcing, Distribution, Customer Service, IT, Finance, HR, Legal – as well as centralized support teams to drive profitable sales for the assigned brands.
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This role also supports Public Safety and Justice (PSJ) to provide end-to-end technology, strategy, and customer relations for PSJ organizations that include Police, Fire, Corrections, and all Judicial Agencies.
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Work across the business units with all key functions – Sales, Manufacturing, Sourcing, Distribution, Customer Service, IT, Finance, HR, Legal – as well as centralized support teams to drive profitable sales for the Graco brands.
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customer support jobs Title: director in Atlanta, MN, France
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