Community Relations Manager I

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.A Day in the Life of the Community Relations Manager I: Location: Could be based out of Lehigh Valley, PA, New York, NY, or Washington, DCA Community Relations Manager acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication. They are essential for maintaining a cooperative, informed, and productive work environment by conducting correspondence, investigations, delivering training, and ensuring policy adherence.Astoundambassador to themultifamily communityand advocates for themultifamily communitywith internal stakeholdersNegotiate renewal of 40 units & under contracts to maximize retention of currentbulk base whilemaintainingmarginsAs a key member of themultifamilyteam, provide insight into bulkcommunityin the renewal cycleFacilitate swift resolution to any issues that may arise at themultifamily communityAddress anycommunity-wide service problems and escalated resident issuesConsistently communicate pertinent information to thepropertymanagerMaintain an ongoing relationship to foster a partnering atmosphereConductface-to-faceor virtual visitsof the entire propertyportfolioReview quarterly building scorecards with assigned portfolioCoordinatewith property managementall on-boarding and renewal events atthepropertyWork to close any gaps in serviceperceptionsbetween Astound and the propertyUtilize promotional campaigns, onsiteactivitiesand internal resources to achieve established goalsProvide training on all new and existing products and solutionsOther duties as assignedWhat You Bring to the Table:2-5 years' experienceas aliaison between company and clientspreferredAhigh levelof professionalism and customer service focus are criticalExcellent verbal and written communication skills, ability to multi-task, pay strong attention to detail and thoroughfollow-upskills arerequiredIdentifytheappropriate internalresources to resolvebuilding relatedissuesHeavily involved with internal cross-functional teamsEducation:High school diploma or equivalentWe're Proud to Offer a Comprehensive Benefits Package Including:401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement programEmployee discount program*Benefits listed above are for regular full-time positionBase Salary:The base salary range for this position is $65,000- $75,000annually, plus opportunities for bonus,benefitsand commission, if applicable. The base pay rangerepresentsthe low and high end of the hiring range for this job.Actual pay will vary and may be above or below the range based onvarious factorsincluding but notlimited to relevant skills, experience, and capabilities.Our Mission Statement:Take care of our customersTake care of each otherDo what we say we are going to doHave funAstound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.