Patient Portal Liaison

Job Title: Patient Portal Liaison Location: New York, NY 10004 OR Bronx, NY, 10451 Initial Duration: 3 months+ with possible extension Shift Time: 9:00 AM - 5:00 PM Pay Range: $22 - $24/hr. on w2. Department: Patient Relations Note: Managed Care experience required Job Description: · Conducts monthly calls to all members assigned and ensures compliance with HIPAA verification · Utilizes the LTSS monthly assessment when speaking with the member · Escalates clinical issues to the members designated care manager · Accurately and timely documents member call interaction in the care management system, Disease Care Management System (DCMS) · Fulfills basic care coordination tasks for the member such as appointments, transportation, medication issues such as needing prescription or refill, DME, etc. · Conducts other supportive activities as assigned Education: · High School Diploma or GED required. · BA or currently enrolled in a BA program. Skills: · One year experience · Accurate data entry · Liaison · Typing · Excellent customer service skills · EPIC · Bi-Lingual(Spanish, Mandarin, Russian, French, Cantonese, Korean, Urdu, other) Preferred. Languages: · English( Speak, Read, Write ) · Spanish( Speak, Read, Write )