Field Service Technician II (Printer)

Title: Field Service Technician IILocation: Lancaster, PA 17601Duration: 6 monthsNotes:Is this position remote or in person? On-site at client locationsWhat will the primary day-to-day responsibilities entail for this person? Please see Job Description belowWhat are the TOP 2 required skills that candidates must have? Electro-mechanical and printer hardware support experienceWhat will the work schedule be for this position? M-F 8-5 w/overtime plus travelWill there be OC (on call)? No * Will there be shift differentials? NoHow many overall years of experience should this person have? 2 to 3+Do they need any specific certifications or education? Lexmark printer certification nice to haveIf contract to hire what is the conversion rate? N/AHow many miles per day will the contractor be driving? Will vary depending on client locationsWhat radius range should candidates be located from the job location? Within 75 milesDescription:Our client is currently seeking a qualified Field Technician to join their team in Lancaster, PA and provide end-user support. This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.Duties and Responsibilities:Project focus on upgrading advanced commercial printers at retail locationsDuties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unitPerform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systemsProvide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipmentInstall and remove equipment and systems as requiredResponsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problemEnsure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely mannerServe as a liaison between customers, departments, and within the organization to lead problem resolution and change management processesDetermine the most cost-effective repair / resolution to minimize customer downtimeSkills and Qualifications:Minimum 2 to 3+ years of field service experience, specifically in commercial printers requiredMust be able to do extensive traveling via plane and / or carMust have commercial / large printer experience; Lexmark printer certification nice to haveExperience working on commercial printers and have an electronics / mechanical aptitudeWorking knowledge of Windows operating systems, networks, databases and network security concepts and tools is requiredWorking knowledge of the Microsoft Office application suite including MS OutlookExperience with multi-platform Windows O/S requiredWorking knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configurationAbility to work independently in a retail environmentAbility to lift up to 50lbs.Excellent customer service skills and professionalismAble to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customersAbility to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and qualityDemonstrated capability to achieve results in a fast-paced, client-driven environment