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The Help Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
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Service desk, Support, help desk, ticketing system, customer service, secret, DoD, Security +, Tier I, Tier II, team, problem solving, Secret Service Desk Analyst.
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Office support, desk support, admin HR, Human resources, planning, strategy, government. will provide Tier I and II support using ITSM ticketing system. Perform in person customer service and phone support service to the end-user community.
$60,000 - $65,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service management software.
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Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests. Passionate for delivering excellence in customer service within a collaborative team environment.
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Triage and provide timely and effective on-the-spot resolution or accurate escalation, including complete ("tell the full story") documentation of work performed and resolution in the Service Desk ticketing system including any requests for assistance from walk-up staff on software, hardware, and operating systems and/or other services as required.
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Analyzes IT Service Management data (e.g., ticketing data) to comprehend themes/areas of improvement, identifying opportunities for enhancement, particularly in knowledge articles. Experience with common enterprise service desk technology solutions and capabilities for technical documentation, such as ServiceNow.
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Required Technical Skills : IT experience supporting Help / Service Desk. Preparing accurate documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides.
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Peraton is seeking an experienced Cyber Incident Quality Assurance/Quality Control Service Desk Analyst experience for its' Federal Strategic Cyber sector, located in Arlington, VA. Experience providing service desk/call center support Knowledge of Microsoft Office suite.
$86,000 - $138,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Work within help desk ticketing system (ServiceNow) to document all work performed and communication with clients. Apple Mac OS, Customer Service, Help Desk Support, Microsoft Office, Operating Systems (OS.
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Responsible for supporting the execution of the program and ensuring the Contractor’s performance meets all task order requirements to include, but not limited to Customer End User Support Services, Desktop Support Services, Performance and Quality Assurance in Ticketing Queue Management, Service Desk, Change Management and Communications, Training, Technical Security, and Asset Management.
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Specialized experience includes support of standard networked office computing equipment (PC’s, laptops, tablets, printers), PC operating systems (e.g., Windows), Microsoft Office Suite, standard business software applications, smart phones, and work on a service desk.
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Keywords: Washington DC Jobs, Service Desk Technician, IT Support, Windows OS, Mac OS, G Suite Products, Computer Systems, Help Desk, Helpdesk, Support, Network, Networking, Washington DC Recruiters, Information Technology Jobs, IT Jobs, Washington DC RecruitingLooking to hire for similar positions in Washington DC or in other cities.
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We are seeking an A+ certified Desktop Support Technician with Mac and Windows expertise to provide a variety of hands-on technical support and exceptional customer service for the National Human Genome Research Institute (NHGRI) within the National Institutes of Health (NIH.
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Works with the Training Manager to ensure Tier I, II, III Service Desk Analysts and Team Leads receive appropriate skills training for their positions and that on-going training occurs to address issues that impact the quality of calls.
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ticketing service desk jobs in Washington, DC
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