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Ability to lead Service Desk projects, while giving updates to Service Desk Manager. Collaborate with all IT staff to ensure the Service Desk is providing excellent team member support with metrics to back that up.
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The IT Service Desk Manager will be responsible for overseeing the day-to-day operations of our helpdesk/support team, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction while meeting our support SLAs. This role will primarily involve hands-on technical support duties, with approximately 20% of the time dedicated to coaching and mentoring the helpdesk/support team.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Service desk, Customer service, Help desk support, Help desk, Windows, Support, Troubleshooting, Active directory, Ticketing system, Windows 10, Supervisory skills, Escalation calls, Desktop, Customer support, Phone support, VIP Support, SLA, servicenow, Service now, Remedy, Retention calls.
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Zachary Piper Solutions is currently seeking a Secret Service Desk Analyst who will support a government contract located in Falls Church, VA. The Secret Service Desk Analyst will provide Tier I and II support using ITSM ticketing system.
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The IT Service Desk Support Specialist (ConnectWise) is an opportunity to join one of the top MSP’s in the country. We are looking for a IT Service Desk Support Specialist (ConnectWise) with a strong customer-oriented background to add to the team.
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Help desk, service desk, windows, troubleshooting, phone support, itil, A+, ticketing system, Help desk support, Customer service, Support, Windows 10, Technical support, Microsoft office, Outlook.
Full-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Under direct supervision from the Box Office/Parking Manager, Assistant Box Office/Parking Manager or Event Cashier Supervisor, the Event Cashier will function as a ticket seller, service desk cashier or parking cashier for scheduled events.
$17 an hourPart-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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The Enterprise Service Desk is the nucleus of DeCA’s IT infrastructure support operations. · Ticketing System Experience (e.g. BMC Remedy/ServiceNow/SolarWinds/Ivanti) This shall be full-service support for all Government-owned desktop equipment and desktop software in DeCA’s environment to include mobile device, multi-media, and collaboration service support.
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As a Service Desk Engineer, you will provide frontline IT support for RFA’s internal staff and our customers, including onboarding, offboarding, fulfillment/break/fix for hardware and software, end user support and training, processing access requests, and much more.
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Operate computerized ticketing machines by entering information into a keyboard, loading tickets and replacing ribbons on a ticket printer. Must have strong customer service and interpersonal skills.
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Experience with ServiceNow or similar service desk ticketing systems. Job Description: This position requires the employee to use their excellent customer service and technical skills to quickly and patiently respond to end users and internal users for a web-based application using the ServiceNow ticketing system and Azure DevOps requirements management tool.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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As a Service Desk Engineer, you must be able to utilize active listening, critical thinking, and communication skills to continuously provide exceptional support services while promoting RFA's brand as a client-centric, full-service technology provider.
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Fielding day-to-day support requests through Jira Service Desk ticketing system. The staff who work at the Rady School have created a highly participatory, high-energy, upbeat environment where providing excellent customer service to our students and our faculty is a priority.
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Experience with ITSM ticketing systems(ServiceNow, or similar Enterprise Service Desk application) required. Support projects including but not limited to automation, desk and office moves, hardware and software testing, and process improvement.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Technical Skills: Microsoft Office, Outlook, Active Directory, Web technology, Networking, Voice over IP (VoIP), Help Desk ticketing system. The Help Desk Supervisor is responsible for supervising technical professionals to meet or exceed defined performance metrics and fulfill service requests and resolve incidents related to end user systems and access to mission critical systems.
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ticketing service desk jobs
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