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Analyst will utilize Esri ArcGIS desktop and enterprise solutions to meet installation and GeoBase program geospatial requirements, coordinating with GeoBase Service Desk managers working in an Agile project management environment.
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Providing knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Knowledge Centered Support (KCS) principles, the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions for service request resolution.
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Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists.
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The IT Service Desk Analyst II serves as a Level 2 escalation point for the SGS Global Service Desk. Under minimal supervision acts as an expert for diagnosis and resolution of advanced technical issues with SGS Standard and Laboratory specific PC hardware, software, or network/communications tools & connectivity.
$60,000 - $75,000 a yearExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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The IT Service Desk Analyst is responsible for delivering world class support services across EF’s North American entities and its affiliates. This IT Service Desk Analyst will interact with all levels of EF colleagues and thus must have superior customer relations and communications skills.
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Developing and maintaining operational & knowledge management documentation in the Help Desk Tier 1 document management system. Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs.
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Our direct client has an opening for a Help Desk Analyst 105304. Uses the Department's Incident Management system to coordinate all incidents reported and service requests made to the organization through the Service Desk.
$25 - $31 an hourExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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As a member of the Service Desk Support organization, the support analyst provides first level hotel operations, functional, procedural, and technical troubleshooting support for Marriott's Sales & Catering Applications (CI/TY, SFAWeb, OneSource, and MSA), Reservations Systems (MARSHA, Empower, HPP, MRDW), Mobile/Digital Platform (Mobile Key, GXP, Mobile Dining), Revenue Management (One Yield.
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The OSIS Service Desk Analyst tier I is responsible for first-call ticket resolution, high-quality customer service and properly documenting member issues to facilitate a smooth ticket escalation between the Service Desk and other departments to ensure timely ticket closure.
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Responds to users request for assistance by initiating and updating database of incident report tickets; tracking open ticket activity and insuring timely resolution per Service Level Agreement (SLAs.
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Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support.
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Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Join the team as Twilio’s next Commercial Solutions/Deal Desk Analyst. Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end.
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The role of the Service Desk Analyst II is to provide professional, courteous, and effective technical support and customer service to all internal employees. Act as an escalation for Service Desk Analyst I staff.
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Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems. Maintains system awareness, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units.
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service desk analyst jobs in Denver, CO
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