Desktop Technician

JOB TITLE: DESKTOP TECHNICIAN JOB LOCATION: ROCKVILLE, MD WAGE RANGE*: 33.00-35.00 PER HOUR JOB NUMBER: SAIJP00038656 JOB DESCRIPTION Seeking a qualified, creative, and customer-focused technical representative to provide 7/24/365 systems administrator and deskside technical support at our customer sites with HQ located in Rockville, MD and Mount Weather located in Bluemont, VA as a Tier 2 Deskside/System Technician. You will work in a fast-paced and diverse environment and will have a management team that encourages your career development and growth. In this role, you will gain many intangible skills, such as time and task management, critical thinking and problem solving, the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This job is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched support to our clients. This person will be a primary point of contact and responsible for providing on-site 7x24 customer operational desk-side engineering and break fix support tasks and activities for desktop and laptop devices in the NRCs IT environment specifically for NSIR end users. Each candidate should be familiar with conducting non-disruptive desk-side support to deploy Windows 10 and 11 configured hardware devices. Use knowledge of MS Office Suite, ServiceNow, and tools specifically used to support the deployment of these devices is desired. For example, familiarity with ServiceNow will aid in deploying the hardware devices, ticket processing, and updating the CMDB to capture the change. Provide support by liaising with Tier 3 teams for any changes and upgrades. Provide on-site IT support for practice, mock, and real customer DR/COOP type exercises. Excellent analytical and organizational skills preferred. Candidates must be comfortable with communicating with end users and providing status to Client and customer representatives and able to take and execute direction on a tight schedule. Some travel may be required. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.