Senior Desktop Support Analyst

Get AI-powered advice on this job and more exclusive features.This range is provided by Prosum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$94,000.00/yr - $104,000.00/yrDirect message the job poster from ProsumMust have experience working within the legal (law firm) domain or professional services industry.This is an onsite job. It is full-time employment with a salary range of $94k - $104k but eligible for overtime pay.Minium of 3 years in a Microsoft Environment. Medium to Large environment.Responsible for IT systems support as well as the administration, monitoring and maintenance of the data and telephone infrastructure for the assigned office of our client. Other duties are as follows:Manage and support technology hardware:Install upgrades as requiredTroubleshoot problems with equipment and work with vendors or other IT personnel to resolveDispose of equipment according to firm approved proceduresFollow Asset Management Procedures and update database in real-timeVideo Conferencing for inter and intra-office conferences :Set up and monitor video conferencesMaintain Video Conference equipmentProvision and decommission accounts and equipment:Provision and decommission network accountsProvision and configure mobile devices and applicable appsImage and provision new desktops and laptopsEssential Functions of Job:Provide excellent customer service and timely resolution to end-user technology issuesEffectively communicate with end-users, peers, vendors, and managementFollow best practices for hardware deployments and upgradesCreate service tickets to track technology issuesTake ownership of tickets escalated from the help deskProvide meeting support – video conferences, webinars, and presentationsMaintain office AD security and distribution groupsAdhere to Information Security policies and proceduresAssist with IT projects and initiativesQualifications and ExperienceRequired Qualifications:Experience with Windows 10/11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams.A basic understanding of Internet protocols, data connectivity methods and remote access technologies.Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus.Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers.Individual will work as part of the Information Technology Team providing 24x7 support as needed.Must have excellent written and verbal communication skills.Preferred Qualifications: Minimum of 3 years in a Microsoft Environment. Medium to Large environment preferred.Education Preferred: Bachelor's DegreeComputer/Software Knowledge Required: Windows 10, Office 365, Adobe Acrobat, Active Directory, Zoom, Microsoft TeamsSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesLegal ServicesProfessional ServicesReferrals increase your chances of interviewing at Prosum by 2xInferred from the description for this jobMedical insuranceVision insurance401(k)Paid maternity leavePaid paternity leaveDisability insuranceGet notified about new Desktop Support Analyst jobs in Del Mar, CADesktop Support Specialist 2 (Contractor)Global Customer Service Support - Technical Support SpecialistProduct Support & Training Specialist IIWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr