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Provide Functional SAP support including fit/gap analysis, business process mapping, data conversion error troubleshooting, end user support, help desk ticket closure, and user acceptance testing.
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Lead or support data management study start-up activities, including development and review of eCRF requirements, EDC database specifications, eCRF Completion Guidelines, Data Management Plans, Data Validation Specifications and User Acceptance Testing.
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Receive, ticket, and route end user support issuesComplete issue resolutionDocument all support outcomes, including resolution and notesParticipate in updating service policies and procedures (where needed)Assist with commercial and custom system testing and debugging (new releases, features, etc.
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Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
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Participate in the administration of the process modeling repository, including user access, metadata maintenance, functionality enhancements, and end-user support. ABOUT: DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis.
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The Senior Technical Publications Specialist will be responsible for creating end-user regulatory complaint product labeling that will support the EU MDR product. Computer Aided Drafting (CAD) – Solidworks, AutoCAD experience.
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Provide Tier 1/2 support for all end user technology services while in-person, or remote via Jira Service Desk and Slack. Deploy and maintain end user computers and peripherals.
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Receive, ticket, and route end user support issues. This includes software, hardware, network, telecommunication systems and basic desktop support matters. Support and maintain knowledgebase with current standards and resolution procedures.
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4–7 years of professional experience as a support engineer, technical writer, or similar role. The ideal candidate will play a crucial role in developing and maintaining our customer portal built on Docusaurus, crafting user-centric documentation, and automating customer onboarding workflows.
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Assist with all aspects of the Helpdesk, including end-user support, ticket handling and provisioning of equipment. This person will take initiative to actively assist in end-user Helpdesk support activities and share 24/7 on-call responsibilities.
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Maintain awareness of SGWS system environment to ensure the highest level of service and support to the. Demonstrated patience and empathy for user community. Document all support outcomes, including resolution and notes.
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The posted range is for the Bay Area, CA. Lower ranges will apply for other labor markets outside of Northern, CAThis role is accountable for providing end user functional support for the Sourcing and Contracting functions in theCoupa platform as part of the Business Support organization within the Supply Chain.
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Job Title: Vulnerability Management Project Team Member - End User Computing. Job Description: The position of Vulnerability Management Project Team Member - End User Computing (EUC) contacts end users whose devices, Microsoft Operating System does not get patched each month.
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Deskside support services as required. Contacts U.S. end users whose devices' Microsoft Operating System does not get patched each month, for various reasons. Reports To (Title): Client Services Manager.
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Provide end-user support for mixed PC/Mac environment. The IT Support Specialist will be responsible for providing support of daily operations across all Gritstone sites.
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end user support jobs in Union City, CA
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