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Our team creates and supports several existing ML products such as a customer support generative AI chatbot, semantic search, error identification, customer support dashboards, etc.
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3+ years of experience in a technical support or customer service environment supporting Mac OS. 3+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Fleetsmith/Jamf), Zoom, Palo Alto Networks, Global Protect, Meraki.
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The Customer Support Automation team aims to create better-than-human Customer Support Experiences. Develop and drive the vision for new Customer Support Experiences.
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With a strong support background to help us maximize customer success and positive experience with our novel digital microfluidics platform. + Customer-facing support experience in biotech industry.
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Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.
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Trusted by industry leaders, Kandji's rapidly growing customer base includes companies like Ramp, Notion, Netskope, Noom, Turo, Groupon, VoxMedia, and more. Provide a high level of IT support driven by rapid response and one-touch resolutions.
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PRIMARY DUTIES AND RESPONSIBILITIES: The Support Services Manager (SSM) is responsible for developing and overseeing the Support Services program. The Support Services Manager will play a crucial role in leading the Services team in their role in the rent-up and resident-stabilization process for this property.
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1+ year in customer success or support role in the past. Update internal documentation and customer-facing support content. Drive the customer support function.
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Reporting to the Sr. IT Manager, the IT Technical Support Engineer is accountable for the design, implementation, and support of the Premier Nutrition infrastructure including the network, and O365 environment.
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Works directly with Chief Engineer and Design Center Manager to support the Technical Standards Advisory Committee in the development, review, and innovation of company-wide technical standards.
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Foundation, the Company contributed more than $200 million in food and financial support, including more than $40 million through our Nourishing Neighbors Program to ensure those living in our communities and those impacted by disasters have enough to eat.
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3-5 years experience in a technical customer-facing role, such as technical account management, solutions engineering, customer success, or consulting, preferably within the technology or SaaS industry.
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Equipped with strong communication skills, you'll translate complex technical concepts into a simple, engaging customer experience. As a key member of our Solutions team, you'll work cross-functionally with Sales, Customer Success, and Product to gain a deep understanding of customer needs and ensure they are realized through your full-stack development expertise.
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We are responsible for building Cash App's customer facing support experiences and the tools our customer support advocates use to help customers with their inquiries. You will be responsible for technical architecture, growing the team, ensuring collaboration across a multitude of disciplines and providing support to individuals through your mentorship and leadership skills.
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With a customer service mentality, this role will provide everyday technical support. Perform installation, configuration, troubleshooting, technical support, and repair of desktop, IT, and AV systems across multiple functional areas.
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customer support jobs Title: technical engineer Company: Leeward Jobs in San Francisco, CA
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